Is anyone else having issues connecting to PINACLE Express - PNC? QB said the issue was corrected, but I still can't connect.

I've seen a handful of threads today saying that they can't connect. 

QB, of course, can't admit or acknowledge that THEY are they problem, so they just keep telling everyone to clear their cache.  

I'd like to ask for additional information about connecting your bank account in QuickBooks Online (QBO), tara. This way, we can narrow down the cause of why you're unable to link it to the application and rectify it.

To start, do you see any error messages upon connecting your bank or notifications from your bank website? I'd also suggest you log in to their website to see if there are ongoing maintenance issues that hinder the application from connecting.

Once logged in, check for any updates, messages, or notifications. You can also reach out to your bank support to see if they have ongoing issues on their end. Moreover, here are some usual messages about:

• New terms of service
• Announcements about maintenance or other site changes
• New offers

If there's none, I suggest contacting our Technical Support Team to check on your account about the inability to connect it to the application. Also, our phone support has advanced tools that can pull up your account in a secure setting and initiate further investigation if needed.

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: QuickBooks Online Support.

Furthermore, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to respond to this conversation if you need further assistance with bank connectivity. I am always available to help you. Take care!

I don't use PINACLE, but I do bank at PNC and since I upgraded to QB Simple Start, I can no longer sync my accounts.  I've done the cache clearing etc. but eventually support told me that there's an issue connecting with PNC for many users.  I'm still waiting to be contacted once it's fixed.

We value your time, and we are dedicated to resolving the PNC banking issue as quickly as possible, Lawmatt.

We appreciate you performing some troubleshooting solutions and contacting our support agent to better isolate the issue. I've checked our records and this is an ongoing issue where customers encounter an error message "Sorry, an unexpected error has occurred. Please try again." when connecting to PNC bank.

Since you have already contacted our Customer Support Team, they'll already add you to the list of affected users. Once there's an update on this case, they'll send you an email notification.

When you've successfully connected your bank and downloaded all the transactions, we can categorize them to help you manage your expenses accordingly. I'll be adding an article that will help you make sure your bank and credit card statements match: Reconcile an account in QuickBooks Online.

We appreciate your patience on this matter. You're always welcome to get back to this thread if you have further questions about online banking or any QuickBooks-related concerns. Take care always.