Is anyone else having issues connecting to PINACLE Express - PNC? QB said the issue was corrected, but I still can't connect.

I've seen a handful of threads today saying that they can't connect. 

QB, of course, can't admit or acknowledge that THEY are they problem, so they just keep telling everyone to clear their cache.  

I'd like to ask for additional information about connecting your bank account in QuickBooks Online (QBO), tara. This way, we can narrow down the cause of why you're unable to link it to the application and rectify it.

To start, do you see any error messages upon connecting your bank or notifications from your bank website? I'd also suggest you log in to their website to see if there are ongoing maintenance issues that hinder the application from connecting.

Once logged in, check for any updates, messages, or notifications. You can also reach out to your bank support to see if they have ongoing issues on their end. Moreover, here are some usual messages about:

• New terms of service
• Announcements about maintenance or other site changes
• New offers

If there's none, I suggest contacting our Technical Support Team to check on your account about the inability to connect it to the application. Also, our phone support has advanced tools that can pull up your account in a secure setting and initiate further investigation if needed.

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: QuickBooks Online Support.

Furthermore, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to respond to this conversation if you need further assistance with bank connectivity. I am always available to help you. Take care!

I don't use PINACLE, but I do bank at PNC and since I upgraded to QB Simple Start, I can no longer sync my accounts.  I've done the cache clearing etc. but eventually support told me that there's an issue connecting with PNC for many users.  I'm still waiting to be contacted once it's fixed.

We value your time, and we are dedicated to resolving the PNC banking issue as quickly as possible, Lawmatt.

We appreciate you performing some troubleshooting solutions and contacting our support agent to better isolate the issue. I've checked our records and this is an ongoing issue where customers encounter an error message "Sorry, an unexpected error has occurred. Please try again." when connecting to PNC bank.

Since you have already contacted our Customer Support Team, they'll already add you to the list of affected users. Once there's an update on this case, they'll send you an email notification.

When you've successfully connected your bank and downloaded all the transactions, we can categorize them to help you manage your expenses accordingly. I'll be adding an article that will help you make sure your bank and credit card statements match: Reconcile an account in QuickBooks Online.

We appreciate your patience on this matter. You're always welcome to get back to this thread if you have further questions about online banking or any QuickBooks-related concerns. Take care always.

I am unable to link to PNC Pinacle and I have submitted a case.  QkBks engineers are still supposed to be working on it.  Not sure why this one bank cannot be corrected or why it is taking so long to correct. 

There is an error that comes up saying to try again in a few hours.  This has been going on for MONTHS now....  First, the link that it shows when trying to link with PNC Pinacle is wrong.  Lets just start there! 

I understand where you're coming from, @Kris P1. I know that this has been a challenge on your end.

It appears that you have posted a similar question twice, and my colleague JorgetteG has already responded to it. If you haven't read their response yet, you can check it out by visiting this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-linking-bank-account-pnc-pinacle-error/...

Additionally, I've added this article as your reference in reconciling your accounts in QuickBooks Online (QBO): Reconcile an account in QuickBooks Online.

If you have any other concerns related to QuickBooks, please do not hesitate to comment below. The Community is always here to assist you.

Thank you Genmarie for responding.  Unfortunately, Jorgette was unable to help this issue.  I have tried every browser and its the same issue.  I have submitted a case and I have been told that QBO's engineers are working on it.... But we are going on 4 months now.  So its either they can't fix it or its not a priority.  Either way, its not acceptable.   

Additionally, without being able to link our bank account to QBO, we cannot pay or schedule payments to vendors out of QBO.  Again, adding additional steps for someone to do their job and also increases the chances of errors happening.