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andreas5
Level 1

Is anyone having issues with bank/credit card accounts updating?

 
5 Comments 5
ajg192
Level 2

Is anyone having issues with bank/credit card accounts updating?

Yup, mine stopped updating as of yesterday 2/9. Had this issue about this same time a year ago. Took the quickfolks about 2-3 weeks before they fixed it last time. Looks like it's back to the manual upload again.

iggy097
Level 1

Is anyone having issues with bank/credit card accounts updating?

My BoA hasn't updated since 2/7

MaryLurleenM
Moderator

Is anyone having issues with bank/credit card accounts updating?

We'll need to let our banking engineers know about this, andreas5m, ajg192, and iggy097.

 

Since you have confirmed that your bank's website is working fine, we need to investigate this. To report this error properly, I recommend contacting our QuickBooks Online support. They will be able to check your account and send a report to our bank engineers to create an investigation.

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

For now, you can opt to manually import your bank transactions.

 

I'll also post an update on this thread if I have a resolution to this error.

78910
Level 2

Is anyone having issues with bank/credit card accounts updating?

Note that it's a month later and this issue is still not resolved. I call weekly. the investigation is INV-51775. There have been no updates from Engineering and no resolution. 

katherinejoyceO
QuickBooks Team

Is anyone having issues with bank/credit card accounts updating?

Thanks for joining this conversation, @78910. We understand the need to have this resolve as quickly as possible. Please know that our engineers are still working to identify the cause to provide a solution and updates regarding the status of this issue via email. 

 

For now, you'll want to add your transactions manually to keep your books updated with transactions. You can check out this article for more detailed steps: Manually import your bank transactions.

 

Feel free to visit again should you have additional concerns. We're always here to listen and help in any way we can. 

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