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mburch
Level 1

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

 
Solved
Best answer November 21, 2019

Best Answers
AileneA
QuickBooks Team

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

I'll be here to help you with your reconciliation issue, @mburch.  

 

There are factors why you're payment not showing under reconciliation:

 

  • If its already reconciled
  • Make sure you choose the correct Statement Date period in the Begin Reconciliation window
  • Transaction is Excluded
  • Didn't manually record the payment

Please check out the record payments for your future reference: Record credit card payment

 

Let me know how it goes by responding to the thread. Have a great day!

 

 

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5 Comments 5
AileneA
QuickBooks Team

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

I'll be here to help you with your reconciliation issue, @mburch.  

 

There are factors why you're payment not showing under reconciliation:

 

  • If its already reconciled
  • Make sure you choose the correct Statement Date period in the Begin Reconciliation window
  • Transaction is Excluded
  • Didn't manually record the payment

Please check out the record payments for your future reference: Record credit card payment

 

Let me know how it goes by responding to the thread. Have a great day!

 

 

afowler
Level 1

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

I have a credit on my cc statement that isn't anywhere on my QB online.  I've looked everywhere and can't locate it. I am off by this amount when trying to reconcile.  How do I add this credit so I can finish reconciling?

RenjolynC
QuickBooks Team

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

Hi there, afowler.

 

When you reconcile an account, there is a field for bank fees in the Reconcile page. You can enter the amount in the Service Charge box and choose the expense account.

 

bank charge.JPG

 

If you no longer have the option, then you can record an expense for the bank charges. 

 

Here's how:

 

  1. Go to the + New > Expense.
  2. Select the Payee and Payment Account.
  3. From the Category details section, select the Bank Charges account. Or if you have created an item for the service charge, select it under the Item details section.
  4. Enter the amount and click Save and close.

 

Otherwise, create the account or item by following the steps below.

 

To create an expense account to allocate you bank feeds, here's how:

  1. Go to Accounting > Chart of Accounts.
  2. Select New on the right hand side.
  3. Create an Expense account and name it Bank Fees.
  4. Select Save.

For creating a Product/Service, you can follow these steps:

  1. Go to the Gear Icon > Products and Services.
  2. Select New in the right hand side, and choose Service.
  3. Name it Bank Fees.
  4. Under Income Account select the Expense Account you just created.
  5. Select Save.

Once done, go back to the Reconcile page and start reconciling your account. I've got this article for reference: Reconcile an account in QuickBooks Online.

 

Please let me know in the comments if you need more help with QuickBooks Online. Take care and stay safe.

absolutelyfrustrated
Level 1

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

what if I have checked everything on your list and the problem persists?

MaryLandT
Moderator

Issue reconciling credit card The credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

I'm here to help fix the reconciliation issue, absolutelyfrustrated.

 

The cause may be one or more of the following when transactions aren't appearing in the reconciliation window:

  1. The transaction has not been posted, or was posted to a different account (most common).
  2. The transaction has been previously reconciled.
  3. There is a broken link in the database that needs to be re-established.

If you have established the transaction has been posted to the account you are trying to reconcile and that it has not been previously reconciled, then there is probably a broken link in the database. 

 

What you can do is open the transaction and change the account to any other account. Save and close it. Open it again and change the account back to the original one.

 

Once done, refresh the reconciliation session and continue the process. Check out this link for instructions and detailed steps: Learn the reconcile workflow in QuickBooks.

 

To add up, you can always visit this link below to guide you in categorizing your your bank entries properly so you can have a smooth reconciliation: Learn how to review bank and credit card transactions after you download them into QuickBooks Online.

 

I'll be right here to help if you have any other questions. Just leave a reply below, and I'll get back to you.

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