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I'll be here to help you with your reconciliation issue, @mburch.
There are factors why you're payment not showing under reconciliation:
Please check out the record payments for your future reference: Record credit card payment.
Let me know how it goes by responding to the thread. Have a great day!
I'll be here to help you with your reconciliation issue, @mburch.
There are factors why you're payment not showing under reconciliation:
Please check out the record payments for your future reference: Record credit card payment.
Let me know how it goes by responding to the thread. Have a great day!
I have a credit on my cc statement that isn't anywhere on my QB online. I've looked everywhere and can't locate it. I am off by this amount when trying to reconcile. How do I add this credit so I can finish reconciling?
Hi there, afowler.
When you reconcile an account, there is a field for bank fees in the Reconcile page. You can enter the amount in the Service Charge box and choose the expense account.
If you no longer have the option, then you can record an expense for the bank charges.
Here's how:
Otherwise, create the account or item by following the steps below.
To create an expense account to allocate you bank feeds, here's how:
For creating a Product/Service, you can follow these steps:
Once done, go back to the Reconcile page and start reconciling your account. I've got this article for reference: Reconcile an account in QuickBooks Online.
Please let me know in the comments if you need more help with QuickBooks Online. Take care and stay safe.