LINKING BANK ACCOUNT - PNC PINACLE ERROR

Linking your PNC Pinnacle business account to QuickBooks Online has been challenging. Let's collaborate to resolve this issue, Kris P1.

When QuickBooks isn't behaving as expected, I recommend using a private or incognito window to rule out errors or glitches. 

You can use the following keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If the above method works well, you can switch back to your usual browser and then clear your browsing history. The system's supported browser is recommended for the best and most secure experience.

If the issue continues, your bank may be undergoing maintenance, which could disrupt connections. I recommend visiting your bank's website for announcements, notifications, or alerts. If you don't find any information about a general problem, I suggest contacting our support team so we can start an investigation. Once the issue is resolved, we will notify you via email.

In the meantime, you can maintain a comprehensive record of your transactions by manually uploading or entering them in your QuickBooks company.

Additionally, you can reconcile your account to ensure that the entries in QBO match your actual transactions.

We appreciate your patience and understanding as we address this issue. If you have any questions or need further assistance managing your bank transactions, you can comment below, and we will promptly assist you.

Thank you for replying Jorgette - I have tried every browser and it's the same thing.  The website is not under maintenance and it is working correctly. I appreciate your help, but maintaining it manually is not a resolution. We pay for this option through our software and we are entitled to use it.  This whole issue has been going on for me since July and no progress has been made.  I have a case that has been submitted and QKBKS support acknowledges it is something on their end and the engineering team is working on it.  But we continue to not be able to use it.....  Our only option is a different software.

Additionally, without being able to link our bank account to QBO, we cannot pay or schedule payments to vendors out of QBO.  Again, adding additional steps for someone to do their job and also increases the chances of errors happening. 

The problem is the link that they are using to connect is to PNC Bank, and it should be to PNC Pinacle. It shows this right on the page when setting up the connection.  Unfortunately the engineers at QBO can't seem to figure this out. This is all that I get from them.....

We're reaching out to you about the recent issue you reported: PNC Pinnacle bank "Sorry, an unexpected error has occurred. Please try again.".

Here's the latest update:

Engineers continue to look into this issue but have not determined root cause to date. Since this is still being actively looked at, we do not have an ETA for resolution at this time. Thank you for your patience. 

Our next update will be: Fri Nov 15 20:00:00 GMT 2024