Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello, I am running Quickbooks deskrop pro plus. I recently made 2 deposits for two separate customers. I went to the customer screen --> New Transactions -->Receive Payment filled out the form went to the next and completed the same. Went to the Home screen-->Record Deposits. Instead of running a deposit slip for both deposits, I chose to run one at a time so paperwork for the deposits would be completely separate. I selected the one I wanted to run first, printed the deposit slip, everything was fine. When I went back to run the 2nd deposit slip the deposit was gone. I attempted to add it to the deposit form under the first deposit that had already printed, but i got a warning that Quickbooks can only make a deposit to undeposited funds.
So I checked my customer site, the deposit shows there, however does not appear in my register, also it does not show in my deposits for that day.
How can I correct my records? I already entered the deposit with a hand written deposit slip.
Also, is there a better way to get a copy of the deposit for each individual check entered?
It's great to know you're taking a QuickBooks business management class. Let me share some things with you, @Suzque.
The option to manually add the Undeposited Funds account when creating a Deposit is unavailable. You'll encounter the warning message since the Undeposited Funds is an internal software account. What we can do is to put the put payments into that account. Then, record a bank deposit and combine the payment in QuickBooks.
From there, all payments in the Undeposited Funds account will automatically appear in the Bank Deposit window. See Deposit payments into the Undeposited Funds account in QuickBooks Desktop article for the steps and details. You can also check out the image below on how the account works:
For future reference, the following articles provide an overview of depositing payments in the Undeposited Funds account as well as instructions on how to record your account receivables.
I'm always here to help if you have any other concerns or questions about bank deposits. Just tag my name in the comment section and I'll get back to you as soon as I can.
DebSheenD, thank you for your quick response. It worked beautifully, thank you so much.
We make our deposits every day and I would rather see our deposits going directly to our bank instead of "undeposited Funds". I have experimented on fixing this, however have made a bigger mess for myself.
What is the secret that I have not been able to find anywhere to getting my deposites to read my bank name?
I have seen articles on removing undeposited funds however I do not dare do that because these books are set up to send them to undeposited funds and no where else! Thank you, I appreciate your time.
I appreciate you for finding a way to fix this, Suzque. I'm here to help you ensure your deposits will go directly to your bank instead of undeposited funds.
One of the possible reason your deposits doesn't go directly to your preferred bank is that a feature called Use Undeposited Funds as a default deposit to account is enabled.
To change this from your company file settings, you can follow these steps:
Once done, you manually select the account where the deposits will be posted when receiving customer's payments. Refer to the attached screenshot below:
On the other hand, if you are using QuickBooks Payments, you can proceed to Change how QuickBooks records payments on your chart of accounts section in this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
I've also added this article as a future reference in case you need to process a refund to a customer: Void or refund customer payments in QuickBooks Desktop.
Please let me know if there is anything else I can assist you with, and I will be more than happy to help. Stay safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here