Mismatched Invoice

es_sfo · ‎February 12, 2020

I have what I think is a simple problem, that I am unsure of the proper way to fix:

1. A clients payment was recorded to QBO from the banking feed.

2. The invoice for this transaction was already marked as paid

3. Now there is a client credit for the amount of the transaction in the bank feed

I can't seem to make the invoice "unpaid" and link the credit to it - at least not without creating chaos.

Emily M · ‎February 12, 2020

Hello, @es_sfo.

I hope you have had a good day. I’m here to get you back on track and help you mark an invoice unpaid.

Here are the few steps to mark the invoice as unpaid:

Pick Sales and then choose Invoices.
Locate the invoice that needs the reverse payment.
Find the 1 Payment link under the paid stamp.
Select the link for the date.
Once you come to the Receive Payment, find More at the bottom of the page.
Push on Delete and then Press Yes.

Once done, you can apply the credit to the invoice.

Let me guide you:

Go to Sales.
Find Customers and click the customer’s name.
Choose the invoice you want to apply the credit to then hit Receive Payment.
Enter in any information that needs to be filled out on the Receive Payment window.
Make sure the invoice is selected when you’re in the Outstanding Transaction section.
Select Save and Close.

For future reference, visit Enter and Apply Credit Memos and Delayed Credits.

Let me know if there’s anything else I can help with. Take care.

View solution in original post

Emily M · ‎February 12, 2020

Hello, @es_sfo.

I hope you have had a good day. I’m here to get you back on track and help you mark an invoice unpaid.

Here are the few steps to mark the invoice as unpaid:

Pick Sales and then choose Invoices.
Locate the invoice that needs the reverse payment.
Find the 1 Payment link under the paid stamp.
Select the link for the date.
Once you come to the Receive Payment, find More at the bottom of the page.
Push on Delete and then Press Yes.

Once done, you can apply the credit to the invoice.

Let me guide you:

Go to Sales.
Find Customers and click the customer’s name.
Choose the invoice you want to apply the credit to then hit Receive Payment.
Enter in any information that needs to be filled out on the Receive Payment window.
Make sure the invoice is selected when you’re in the Outstanding Transaction section.
Select Save and Close.

For future reference, visit Enter and Apply Credit Memos and Delayed Credits.

Let me know if there’s anything else I can help with. Take care.

es_sfo · ‎February 13, 2020

Emily!

Thanks so much for the help. I am still having problems, perhaps because of how the credit has come in.

I have a single invoice (#1029) that has already been marked paid - but won't let me delete as you suggested, because it says its matched already to a transaction.

The credit, is listed in my customer>sales as a Deposit as well as a partial payment - which seems very strange. 4 entries for what should essentially be an invoice, and a bank payment.

Any ideas?

MadelynC · ‎February 13, 2020

Hi there, @es_sfo.

Based on the screenshot you’ve provided, one of the payments is a duplicate. Either the bank deposit or the Invoice payment.

You can verify this in your Bank register to check which one of the two transactions is not link to your online banking. If you found the duplicate, you can delete it.

For your future reference, I added an article for additional information about managing your accounts: Help articles. You can click to see them each.

You can always reach this page if you have any other concerns about your QuickBooks account. I’m always here.

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