Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowHi,
I have a query about reconciliation. I just took over 1 of my client's book and while i start reconciliation, it shows the entry deleted. I checked the bank statement and that particular entry was not appeared in the bank statement. I think that's why ex employee deleted the entry after reconciliation. Now entry is deleted and I also don't want to create that entry because it is not in bank statement. How to resolve the issue?
I know reconciliation can be challenging at times. I got your back and let's get through this, Talha Mughal.
We can undo the reconciliation for the affected month to fix the bank balance on the next reconciliation. When you know what you need to change, here's how to edit and unreconcile the transaction:
Your accounts should now be balanced and accurate. To learn more about this one see the Undo or remove transactions from reconciliations in QuickBooks Online article. You can also check out the Fix issues the first time you reconcile an account in the QuickBooks Online article to troubleshoot the reconciliation issue.
Feel free to visit our Reconciliation page for more insights about reconciling your bank account with QuickBooks.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Have a great day.
Hi Sir,
Thanks for your answer. I can't find the transaction as it is already deleted from the register itself. Please find the photo to check.
Thanks for the screenshot, Talha Mughal!
The reason why there's an opening balance difference is that the deleted entry was reconciled. We need to undo the entire reconciliation for the affected month for us to fix this. Reach out to your account to undo them at once or do it manually.
Once done, you can reconcile the account again. Here's the reconcile workflow in QuickBooks to make sure that your books are accurate.
Comment again here if you have additional questions. Take care!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here