Paying Vendors with Bill Pay/Direct Connect

Good afternoon, @ca88fan. 

It's great to see you back in the Community. This isn't the impression I want to leave you with. 

Can you please provide me with a screenshot of the page you're getting stuck on and any additional information that would be helpful (Error messages, blank screen, etc.)? This help me determine the best solution for your business. 

It's my priority that you're able to pay your vendors electronically with direct deposit. Hit the Reply button when you have those details. I'll be right around the corner!

I attached step by step what I have done.  The log in page, when my boss enters his information it says that it is invalid.  When I click on the enroll link to the right I get the Chrome BS, that I did run 3 times and the d*** thing still comes up.  The error code is what comes up when I click on the bank ling to the right of the log in page. 

Let's make sure to fix the issue, ca88fan.

Ideally, you may get this error when you're using an older version of Internet Explorer. You'll want to upgrade your browser to the latest version. To do this, follow the steps below.

1. Close QuickBooks Desktop.
2. Follow the steps for your Windows operating system to upgrade to Internet Explorer 11.
3. Reopen QuickBooks Desktop.

Also, Internet Explorer 11 works with Windows 10 and Windows 8.1. However, if you're still getting the error even if your computer has IE installed and active, follow the steps in this article: Warning That Internet Explorer 11.0 Is Required When It's Already Installed. 

For more information, I've added this article for more troubleshooting steps and in case you encounter errors in QuickBooks: Verify And Troubleshoot QuickBooks Desktop And Internet Explorer Settings.

Keep me posted if you need anything else about paying a vendor. As always, I'm here to further assist you.

Unfortunately no.  After 3 days of troubleshooting and paying for QB repairs through Tool Hub :(  Called the bank for the 3rd time... the banks QB communication has been down for the last 3 days.  It basically went down the same day and time I was trying to set everything up.  So, I believe I BLEW up the system trying to make paying bills easier.  :0  I now have to wait until the bank system is repaired. 

I can imagine the hurdle you've been through in fixing the issue to pay vendor bills electronically, @ca88fan.

Thank you for going through the my colleagues' suggestion from the previous steps. It's still best to reach out Customer Support about this. They are capable of investigating this further and give you the best resolution to your issues in paying vendor bills electronically. 

Here's how to contact support:

1. Open your QuickBooks Desktop.
2. Select Help, then choose QuickBooks Desktop Help.
3. Hit Contact Us.
4. Enter a brief description of your issue, then click on Let's talk and then select a way to connect.

Please note of their support hours to make sure they're available to assist.

I'm also adding these articles that you can read on how to settle bills in QuickBooks:

• Bill shows as unpaid after writing a check in QuickBooks Desktop
• Pay bills in QuickBooks Desktop

You can comment back if you need further help with QuickBooks or bill payments. The Community is always willing to help. Stay safe.

Instead of all that you've gone through (and continue to?), if your bank will accept NACHA files from you, then you can use our BRC Direct Deposit File Creator to send DD orders to both employees and vendors. Most banks charge only a small nominal fee to process NACHA files from business customers.