PayPal Bank Transactions failing for select vendor

Thanks for reaching out to us, @sourcemb. Let's work together to troubleshoot and resolve your concern about missing PayPal transactions from two vendors in QuickBooks Online (QBO).

If you're having trouble finding the latest transactions or if updates seem to be stuck, don't worry. We can go over some details to make sure the program resumes downloading entries.

First, perform a manual download by clicking the Update button. Doing so imports the latest transactions from your bank or credit card account.

If the issue persists, it's also possible that the problem is on the bank's end. To confirm, I recommend signing in to their website and checking for any messages, notifications, or alerts.

Please see this article for more detailed information: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Additionally, we recommend performing monthly account reconciliations to ensure they match your bank statements.

Please know that the Community is available 24/7 to answer any questions you may have about your transactions. Simply visit this thread again, and we'll be there to help you out. Stay safe, and have an amazing day ahead!

Thanks for the quick response.   

To clarify:

Transactions are all from PayPal bank and are automatically downloaded when QuickBooks opens.  They upload without any issues, and approximately 50 other transactions from customers and vendors were accepted without any issue.   I can manually enter the one from August Lane as it is a single transaction with a single item.  There are multiple ones from Blakeley and each includes multiple items.   

As noted in the original post, transactions for Blakely were posting without any issued up to this batch.   

Hi there, sourcemb.

Currently, we have an ongoing investigation about customers missing PayPal transactions into QuickBooks Online (QBO) Bank feeds.

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-87315.

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

Once fixed, I have a set of articles that you can use to organize your transactions and reconcile your account. By doing this, you can classify your transactions correctly and prevent any discrepancies in your books:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about bank transactions. I'll be right here to help.