Paypal transactions not showing

I'd be glad to help show your PayPal transactions in QuickBooks Online, @turboboostleakte.

Transactions that will show in the For Review tab depend on what the bank will share. If there are data that are in your bank statement but not in the Banking page, we can update your bank. 

Here's how: 

1. Sign in to your QuickBooks Online account.
2. Go to the Banking menu and choose the Banking tab.
3. Select your Paypal account and click Update. 
4. If asked, enter your Multi-Factor Authentication (MFA) credentials and then choose Continue update.

For your second concern, when you categorized your transactions, there are a maximum of 50 data that will only show in the first page. You'll need to click the next arrow to review other transactions. 

If the next button doens't work, I suggest to use a private browser. This stops the cache from saving your data, and it's a good initial step to check browser issues. If it's working fine, you'll want to go back to your regular browser and clear its cache. If it's the same thing, try other browsers.

I've also added these great resources you can use on how to manage your bank accounts and transactions in QuickBooks Online: 

• Manually upload transactions into QuickBooks Online
• Categorize and match online bank transactions in QuickBooks Online.

Keep me posted in the comments if you have any other queries. I'll be happy to help. 

Thanks for the reply.   

Im not sure if i was clear with my question and i had hoped you assumed that i know to update my accounts accounts since i mentioned ive had issues and been using qb online for a couple years now.  

The first issue im having with paypal not showing the additional transactions on additional pages is a glitch in the software.  Ive tried using another browser and same issue.   

To be more clear, when i update my paypal account, and ill have 120 transactions but the page only lets me view 50 of them, with no ability to scroll to the next page.  At the bottom right of the page it states "1-50 of 50 items" with no ability to scroll to next pages.   I know i have many more than 50

2nd issue ive had since the beginning and created a complaint/ticket to the customer service team.  I got lucky and only needed to go back to September categorized transactions so using the option to show 300 instead of 50 transactions worked for this case.    Otherwise there would be no way for me to search the transactions by date.   Ive never been able to search, and its ONLY in my PayPal account.  I have several other accounts and the search function works find on previously categorized transactions.

This should be  a basic function that should not still be broken after a complaint/ticket from more than a year ago

Thanks for taking the time to get back here, turboboostleakte.

I agree that when you select 50 from the Page size, the For Review page will only display 50 transactions, and the rest will be on the next page. Here's a sample screenshot for reference: 

I've checked our records, but there are no investigations reported. Since you're getting the same result, I recommend contacting our Customer Care Team. They can further check what's causing this behavior.

Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

I'll be around if you have more questions with QuickBooks Online. Just leave a reply below and I'll get back to you. 

I'm having the same issue, on my PayPal account only. The other accounts in QBO show the pagination options to see the next 50, etc (as expected). But in the PayPal section, it only shows the first 50 transactions and only gives the option to see the first page of results. In the register for PayPal, there are thousands of transactions listed. 

This is a problem because I am trying to exclude specific transactions, but I cannot get to them by going to Banking > PayPal. Seems like a glitch in Quickbooks for PayPal only. 

Screenshot of QBO page for reviewing PayPal transactions:

Screenshot of QBO PayPal register:

As you can see, there are more than 50 transactions tied to our PayPal account. However, I'm not able to access the majority of them for categorization. Hoping you can help.

Thank you for bringing your concern here in the Community, @frank_the_tank. Also, I appreciate the screenshots and detailed information you've shared.

Currently, we have an ongoing issue where QuickBooks users seeing no page button (one page of 50 items only) in the For Review tab for PayPal transactions. Rest assured that our product engineers are diligently working on a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-51839.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Thank you for your patience while we work for a fix. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I'll be more than happy to assist you again.

@frank_the_tank 

For the time being, utilize this connector to reconcile your PayPal data.

https:// synder.grsm.io/quickbooks

I have reported the same issue about a month ago and no progress has been done so far. I check in with the support every week, and they gently assure me that the "backend developers are working on the issue".

The total number of transactions is reflected correctly at the top of the table. Therefore it must be an internal Quickbooks issue - not actually related to the PayPal API. Most likely it is a trivial frontend bug that a single developer should be able to investigate in about an hour.

I am very frustrated with the service and loosing hope that this will ever be resolved. My case number is [removed], investigation number INV-45934.

I am having the same exact issue. Not able to see more than 50 of my 397 PayPal transactions. Please update when this is fixed.

Hi there, @beachwheelchair.

I can see that you're still experiencing this issue until now. I'd like to know if you've already performed the troubleshooting steps mentioned by my colleague @Rubielyn_J.

If yes, I'd suggest contacting the QuickBooks Online Customer Care team if the troubleshooting method is not working for this issue. They have the tools to look further about the status and other workarounds you can do to fix this. They will also send you an email about the updates.

I've added this article for your future reference when you're ready to do the year-end tasks with QuickBooks Online: QuickBooks Online year-end guide and checklist.

I'll be here if you have other questions. Let me know in the comment section. Take care.

I am having the exact same issue on paypal transactions. Only 1 page is visible. Cannot go to the next page and all the search and filtering functions are returning unrelated results. It is basically impossible to find the transaction you are looking for. 

This needs to be fixed asap. Please. 

Hi there, @hvs69.

Thanks for reaching out to us here in the Community. I'm here to share some information about the error you're getting in QuickBooks Online (QBO).

This has been reported as an ongoing issue with an investigation number INV-52873 and our product engineers are diligently working to get it fixed as possible. You can try to manually enter the transactions or import them as a CSV file as a workaround.

Here's how:

1. Go to the Banking menu at the left panel, then Banking.

2. Select File upload from the Update drop-down.

3. Click Browse and choose the file you downloaded from your bank, then Next.

4. From the QuickBooks Account drop-down list, pick the appropriate bank or credit card account and Next.

5. Map the statement fields according to your CSV file format and select Next, then select the checkboxes of the transactions to import and Next again.

6. When prompted whether you want to import now, choose Yes, then Let’s go when the Import Completed.

You can also refer to this article for more information: How to import bank transactions using Excel CSV files.

While we don't have an exact time frame as to when this will be fixed, I suggest contacting our Phone Support team so they can add your company details to the list of affected users. You'll be notified via email when there are updates available. Here's how to reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact.

2. Choose your QuickBooks product at the upper right.

3. Select a topic.

4. Click on the green button that says Get Phone Number.​

That should answer your concern for today. Thanks for your understanding and patience while we look into this. I'm only a few clicks away if you have any follow-up questions. Take care always. 

I am having this exact same issue and it is causing a massive issue for me, because some of my Paypal transactions have also been somehow mis-categorized, and need to find them in categorized to understand what happened, undo, and fix them, before reconciling.  I can not do this because I can not see the older transactions beyond the first page. It's also worth noting that another related problem here is that the 1 page of categorized transactions that are displayed do not show that they were categorized by a rule, even though they were.

Thanks for joining this thread, LifespanKeith.

Our engineers are still working on resolving the issue. While we're unable to provide a workaround, I'd recommend contacting our Customer Care Team. You can provide the investigation number INV-52873 shared by my colleague MaryAnn_E. They can add your company information to our notification list, so you'll be updated once the investigation is resolved.

Here are the steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

If you need help with other task in QuickBooks Online, feel free to visit out general help topics page.

Please let me know if there's anything else you need help with QuickBooks. I'll be right here to help you out some more. Take care!

@LifespanKeith 

For the time being, utilize this connector to reconcile your PayPal transactions.

https:// synder.grsm.io/quickbooks

So the solution is I have to spend my money to fix an issue that’s been ongoing with QB for sometime? I’m ready to transfer my clients to another financial system bc this has been a nightmare. 

This is not an acceptable solution due to the particular nature of my issue (the fact that I need to clearly see the paypal transactions that were already miscategorized through your system and the info that is shown specifically in the "categorized" tab (so that I can see them, undo as appropriate, reassign, and accept).  Essentially my accounts are in a broken state that I can only easily repair if I can work with a properly functioning "categorized" section for the Paypal account.  

Related side note: I am an expert software architect the designs large-scale systems like this for well-known companies. If you can put me in touch with your dev teams I can help them test and resolve the issue more quickly -> I have done this in the past with your team for other bugs; check the history of my account with you. Thanks.

I don't know if this will help anyone, but I am also experiencing the same issue with the Paypal (AND VENMO) account import.  I have discovered that if you do what you need to do with the first 50 showing, in my case I am deleting all of 2020 since that was on a different system and over 1400 transactions, then select the "Categorized" or "excluded" options, then click right back to the "For Review" option, 50 more will appear.  I know this isn't the IT fix, but it will get you to the transactions that you need for now.  I am still working through my issue that the transfers from the bank account are NOT showing up in the Paypal or Venmo account, but show "Venmo" or "Paypal" transfer on the bank side. You cannot match or see it in the other account which is super frustrating and I was able to do this just last week.  

I will call tomorrow to see if I can find an update on that issue. Hope my info helps :)

I'm having the exact same issue. When are you planning to fix this? It's been months since this bug has been reported and still not working. 

I have a prospective client with the same issue too.  Only showing latest 50 transactions of over 400.  Please focus on fixing this known issue asap.

Im the original poster and i assure you i spoke to quickbooks about this issue a year prior to my original post (oct 2020).

This issue is BASIC functionality and the fact its not fixed by now doesnt say much about quickbook's credibility.  There should be some compensation. 

******Ill add that in addition to not seeing all the transactions, i also cannot SEARCH categorized transactions in paypal within a date range.***

See screenshots where i choose december 2020 as a custom date range - the result just shows me all the last categorized transactions.

Are all of you having the broken search functionality as well?

Glad to have you back here in the Community, @turboboostleakte.

Let's perform some troubleshooting steps to help fix this bank transaction concern.

The information that will show up on the banking page will be based on the date that you applied. Since this isn't your case, I recommend accessing your account on a private window like what my peer Rubielyn_J has suggested above.

Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. This may result to unexpected behavior like the one that you've experienced.

If it works fine, you can go back to your regular browser and clear its cache. By doing this, you'll force QBO to load a fresh copy of the banking screen, allowing you to view all the transactions that you want.

However, if the problem continues, there's a possibility that they've been missing. To fix this, I suggest uploading you bank transactiosn in the system manually.

To do that:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

If you have other questions about QuickBooks Banking, let me know by clicking the Reply button below. I'll be more than happy to share additional help at any time.

I cleared the cashed as requested - Issue still exists

When i search PAYPAL categorized transactions for date range 12/1/2020 - 12/31/2020 i get results that show between 9/14/2020 - 1/13/2021. The december 2020 transactions do exist becuase they are included in the transactions that show up between 9/14/2020 - 1/13/2021.  

Can you open a ticket for this issue because it makes it very difficult to find transactions in the past.