Problem with American Express credit card downloads - known issue - QB Desktop

been issue for 2 days that I know of... Surprised INTUIT still has not come up with resolution for this KNOWN issue. Get it together QB!!!! Lots of your customers are trying to reconcile there books. 

Thank you for informing us about the bank feeds issue with American Express (OL-208), MH10001.

You are correct. Our engineers are already working diligently on the online banking error so users can get back to business as soon as possible. Let me also share the causes of the issue:

• There’s a problem with your bank.
• There’s a problem with your Internet connection.
• There’s a problem with one or more bank accounts in your company file.
• The file from your bank isn’t compatible with QuickBooks.
• You’re using an outdated version of Internet Explorer and an unsupported version of QuickBooks.

@jtshetler, I know how important it is for your business to seamlessly utilize the bank feed function. This lets you get the latest entries and reconcile your accounts in no time.

While we’re unable to provide an alternative solution, I recommend you contact our Technical Support Team. One of our specialists will help you sign up to the list of affected users. You’ll receive email updates once there’s progress on the investigation.

For more in-depth information about the error, including the troubleshooting steps, see this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Furthermore, our online resources contain articles that will guide you on how to handle any banking-related activity, such as making deposits or reconciling an account, to name a few.

Reach out to me again if you have other bank feed concerns or additional questions about QuickBooks. I’ll get back to assist further. Have a good one.

Thanks for this information

You're most welcome, @arielmdiaz.

We appreciate you considering the American Express download issue solution that my colleague suggested. Hope that everything went well.

For future reference, I'm adding this module about handling bank transactions in QuickBooks: Download Bank Feed transactions in QuickBooks Desktop.

You already know where to find me if you need extra help with banking or QuickBooks in general. Keep safe always.

Yes, I'm also getting this error. Tried 2 different times to chat with support and all it did was waste my time. Issue began 8/1. 

I am having the same issue.    I have changed no settings, passwords or anything else.   This needs to be resolved by Quickbooks fast or more people will transfer to more robust software solutions.   I have used Quickbooks for years,but am seriously considering moving in a different direction.    My subscription renewal is coming up.   This had better be resolved soon.

Just spent 4 hours working on this... so frustrating!  So now we wait and will have to reconnect the account once they get around to fixing it.  Thanks for posting this.

Download is still not working!  Please fix ASAP! Thank you.

It's fixed!

It's fixed!!!!!!!

It's fixed!!!!!

It's fixed.  11:22ET 8/2/22.  Amex bank feeds downloaded transactions correctly

Thanks for updating us @Larrysch1.

I’m glad that the Amex bank feeds concern is already resolved. Please know that we appreciate your effort in sharing this update in the Community.

In case you need more information about managing your company, feel free to visit our Support page. It contains ways and tips to make sure everything is accurate and organized.

Have a great day, and keep safe!

I am still unable to setup a new connection to American Express. Will continue to try.

Still cannot make new connections to American Express and of course QB support is doing everything except accepting that there is still an issue. Hopefully someone is still working on this problem. Will continue to try.

Its not fixed for me!

I understand this isn't an easy process for you, @GSR10051.

Allow me to provide additional insights and suggestions to fix this issue related to the American Express credit card downloads.

I've checked our database and found out that the research about this issue is already closed and resolved. Make sure to upload the latest QuickBooks Desktop release version. This keeps your software up to date and has the newest features.

Here are some of the possible reasons why you're still getting the same error:

• There’s a problem with your financial institution.
• Internet connection issues.
• There’s an issue with one or more bank accounts in your company file.
• The file from your bank isn’t compatible with QuickBooks.
• The version of Internet Explorer and an unsupported version of QuickBooks is outdated

You'll want to check first your Internet security requirements. This keeps your connection with your bank secure. Then, try to download transactions in a test company file. Browse this article and go through the detailed steps: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

Additionally, follow steps 3 to 6 from the article mentioned above to completely fix the banking issue.

If the problem continues, I recommend calling your bank. This allows them to investigate further and give you the best answer to your queries.

Once you're ready, read this guide about handling your account balances in QBDT: Reconcile an account in QuickBooks Desktop.

We're here to back you up 24/7 if you have other concerns with banking or QuickBooks in general. Take the best care!

I got it working finally. 

The key was to go to "Use Advanced setup" during the 2nd step then hit the "Direct Connection" button the next screen. This must refresh something within Quickbooks b/c I was then able to finalize the connection without any issue.

I'm happy to see that you were able to get it working, @MH10001. 

Thanks for updating us and letting others know the steps you took to get the connection working again. 

Please know we are always here to lend a hand whenever you have questions or concerns. Take care! 

Any new solutions here? I've been downloading transactions as usual directly into QB from my Amex account, however, unable to do so for my husband's Amex account. I was never able to download directly for this second account, but I was able to download a qbo file that I could then transfer into bankfeeds. This is what I've been doing for years with my Chase accounts. Since July 17, all I can do is download a file into my desktop, very useless. I need it to go into my bank feeds either automatically like with my own account, or at least manually for this second account as I had previously. Come on techies, help us out pleeezzzz!

This isn't the experience we want you to have when trying to download your American Express banking transactions, @LauraLH.

Have you tried the troubleshooting suggested by my colleagues above? If you're still getting the same error after performing them, I suggest contacting our Customer Support team. They have the necessry tools to take a closer look at your case and provide further troubleshooting. 

Here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's talk, and then choose a way to connect.

Once everything is settled, you can start adding and matching your bank feeds transactions in QuickBooks Desktop: Add and match Bank Feed transactions.

Fill me in if you have further concern with managing and downloading your AMEX bank transactions in QuickBooks. I'm always around to help. Keep safe!

I was able to download and import manually for first two quarters of the year. Always required some editing of file via text edit, ie retype in CC account number. But now this file is being rejected by quickbooks, it will not recognize and sync with my Amex account. Same is now happening with my Chase downloads. QB always seems to mess with credit card transactions imports vs checking account imports. Help us!

I acknowledge that this process may be challenging for you, @ubahn.

Let me offer you further insights and suggestions to resolve the issue with downloading American Express credit card transactions in QuickBooks Desktop (QBDT).

To help fix this, make sure to update QBDT to the latest release to have the latest features and patches. Also, ensure you're using a supported version of QBDT to prevent unexpected QuickBooks responses.

If you're not seeing any changes despite doing those actions, I recommend reaching out to our Customer Support team. They have the necessary tools and resources to examine your situation more closely and offer additional assistance.

Here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's Talk, and then choose a way to connect.

Once everything is settled, you can start adding and matching your bank feed transactions in QuickBooks Desktop: Add and match Bank Feed transactions.

Once ready, read this guide about handling your account balances in QBDT: Reconcile an account in QuickBooks Desktop.

Feel free to post again if you have more questions about managing your bank connections in QBDT. I'll be happy to lend a hand. Take care and have a good one!