QB recording my sales/income from credit cards as a transfer

Hi there, @georgeDN.

I'm here to assist you in resolving the bank rule issues and rectifying your categorizations.

It's possible that there were changes made in your bank rules that caused the sales/income to be categorized as a transfer. To check, let's open the rule to see whether any adjustments were made. Here's how:

1. Go to Banking and select Rules.
2. Look for the rule, then click Edit.
3. Review the conditions and rule settings.
4. Update any necessary information.

If you notice any alterations to your rules, you can review your audit log to check who made the changes.

If no changes were made, I'd suggest running some troubleshooting steps to address the issue. At times, excessive cached resources in your browser can lead to unusual behavior. To isolate the problem, access your account using a private browsing window. This doesn't retain your search history, visited pages, login credentials, or cookies. Here's how to activate this mode using shortcut keys:
 

• Ctrl + Shift + P (Internet Explorer or Firefox)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)

If it works, go back to your regular browser and clear your cache. If the issue persists, consider using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks. 

For further insights into utilizing rules, I'm providing an article that delves into setting up bank rules: How to use bank rules to categorize online banking transactions in QuickBooks Online.

Feel free to reach out if you require additional assistance. I'm here to help. Have a great day!

Hi RaymondO, 

Thanks for the quick response. I just checked my rules, and it looks like two rules appeared that QB Suggested for this "credit card transfer". I deleted both suggestions and just kept the original rule that categorizes it as a deposit. Is there anyway to stop suggestions like this? Thanks. 

Hi GeorgeDN,

I appreciate your insights into the bank rules in your QBO Company. I'm here to assist you further.

QuickBooks doesn't automatically generate bank rules that could potentially create transaction errors. Instead, it allows you to create rules according to your preferences. It's a good thing that you've identified and deleted the two rules. If they reappear or if you have any other questions, please don't hesitate to return to this thread, and I'll be happy to provide assist you further.

Hi JessT, my newest bank downloads did not apply the rule automatically like it was before. It now asked for me to categorize it?  I checked my rules again, and the one I've always had is un-changed. I don't know what changed that all of the sudden income from credit cards is being treated as a transfer. Any other ideas? Thanks. 

We recognize the need and convenience of categorizing bank transactions in your account, georgeDN. 

As per checking, we currently have an ongoing investigation regarding the inability to apply rules automatically to add or categorize transactions. We understand the frustration of not having this function as expected and the urgency of resolving it as soon as possible. Rest assured, our engineers are already aware of this issue and are implementing measures to provide a timely resolution. 

With that, we recommend contacting the Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business.

Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

In the meantime, you can manually categorize and match your downloaded transactions as a workaround to keep you going in handling bank entries in your account.

Furthermore, I've included this guide to help you review and reconcile your accounts to ensure accuracy on your financial data: Reconcile an account in QuickBooks Online.

We'll keep this thread open for any additional queries you may have when managing bank transactions in your account. Feel free to leave a reply below, and we'll be sure to back you up. Keep safe!