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schsmbadmin
Level 1

QBO+ "Received From" may differ from the cust. tied to a project. Deposit page doesn't accommodate, yet, both fields are avail. in Edit. Both are needed at entry! Ideas?

There are many situations where the party funding a project - who we need to document as the payer for the deposit - is not necessarily the customer we want to correspond with relative to the project. Should be an easy fix. Or - perhaps there is a work around or configuration item I am missing. Thanks for any input.
2 Comments 2
BettyJaneB
QuickBooks Team

QBO+ "Received From" may differ from the cust. tied to a project. Deposit page doesn't accommodate, yet, both fields are avail. in Edit. Both are needed at entry! Ideas?

Hello there, @schsmbadmin.

 

When creating deposits in QuickBooks Online, you can only select the name of the customer on whom you've issued the invoice. That said, being able to associate different names on the Received From section isn't available. 

 

However, you can indicate the name of the person who paid the invoice by adding a Memo upon receiving the payment. This way, you'll have a reference for the payer of the invoice.

 

To do that, just open the receive payment page of the invoice transaction and add a memo. Please see the sample snip for your guide:

You can also enter a memo directly from the Bank Deposit page. Here's how it will look like once added: 

To give you more insights about the process of receiving payments and making deposits in QuickBooks Online, feel free to visit this link: Learn how to record and make Bank Deposits in QuickBooks Online.

 

Know that you can always get back to me here if you have any other questions about this or with QuickBooks. I'd be happy to address them for you.

schsmbadmin
Level 1

QBO+ "Received From" may differ from the cust. tied to a project. Deposit page doesn't accommodate, yet, both fields are avail. in Edit. Both are needed at entry! Ideas?

Thank you for the reply and confirmation. We are not interested in being able to associate multiple names in the Received From section. With the Class and Location features, we've been able to move away from relying on the memo field for key identifiers and we were excited about the possibility of project tracking and reporting. Businesses need to to be able to associate a deposit with a project at entry time, irrespective of whether the payer is also the single customer tied to the project. The design implies that the funds deposited are always the result of an invoice or sale and the invoiced / paying party is the same as the single entity tied to the project. This design is absurd and unfortunately limits the usefulness of project tracking to QuickBooks users who operate strictly on that basis. Even then, it is common for a) income not stemming from an invoice or sale to be allocated to a project via a deposit - there are many examples: grants, loans etc;. and b) the entity paying the bill to not be the "customer" for which a service is being provided / costs are incurred. If the limiting design was intentional, and the intent is to enforce the design assumptions, then why provide the ability to separate the paying party from the customer/project through the deposit Edit feature? Like so many other things, we'll have to take an extra step to get value out of the project tracking feature in Plus and I don’t think we are in the minority on this.

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