Quickbooks bill pay identity verification error

Let's make sure to fix this unexpected error, savita-clearnexu.

Normally, there are recommended operating systems and internet speeds that you'll have to follow when using QuickBooks Online (QBO). You'll want to let your colleague follow what is highly recommended system requirements to prevent any issues and errors. Also, ensure that he's using the most updated browser with bill pay verification errors. Please check out the screenshot below:

However, if he's already using what is recommended, you can let him turn cookies on or off. To do this, follow the steps below:

1. On your computer, open Chrome.
2. At the top right, click More (3 dots icon), then select Settings.
3. Under Privacy and security, click Site settings.
4. Click Cookies.
5. From here, you can:
   • Turn on cookies: Next to "Blocked," turn on the switch.
   • Turn off cookies: Turn off Allow sites to save and read cookie data.

Please check these articles for more information:

• Allow Or Accept Cookies For QuickBooks Online
• System Requirements For QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed

Additionally, I've added this article for the most frequently asked questions about bill pay: What Is Online Bill Pay?

Please get back to us anytime if you have any concerns about Bill Pay. Remember, the Community is here to answer all your needs 24/7.

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My colleague got an email from QB that his application is not approved - based on the information provided.  What does this email mean?  He was able to successfully verify his identity in Company 1.  This is a new company which was recently set up and we are trying to set up Bill Pay.

Regards

SN

Thank you for your prompt reply, @savita-clearnexu. Let me point you to the right direction for help.

To verify why the application of your colleague while setting up Bill Pay didn’t go through, I suggest you reach out to our Technical Support team. This way, they can pull up your account and walk you through every step of the process.

Here’s how:

1. Sign in to your QuickBooks Online Company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

·        Start a chat with a support expert.
·        Get a callback from the next available expert.
·        Ask the community to get help from businesses like yours.

For further details about the support hours, you can check out this link to reach support at the right time.

Let me know if you need further assistance with QuickBooks. The Community always has your back. Have a great day!