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chewy-chewbacca
Level 3

Quickbooks Checking Account Not Updating, Error 9999

I've had an issue starting 6/11/24 where my Quickbooks Checking account won't update with error code 9999. I've tried a private browsing window with the same result. There is no way to disconnect and reconnect a QB Checking account, so there's no option there. Anyone else having this issue?

 

As these are both Intuit products I'd expect it to work more reliably than an external bank. 

 

The exact error

Something isn't working
Sorry, we can't update your account. Please wait a few hours and try updating again (9999).

3 Comments 3
chewy-chewbacca
Level 3

Quickbooks Checking Account Not Updating, Error 9999

Anecdotal, but I just received a message about a new debit card being mailed to me, so I wonder if that's part of this. 

Carneil_C
QuickBooks Team

Quickbooks Checking Account Not Updating, Error 9999

I recognize the urgency of fixing this error message you've encountered when updating your QuickBooks Checking, @chewy-chewbacca.

 

Upon checking here on my end, there's an ongoing investigation about the QuickBooks Checking - Error 9999. Please know that our online banking team is investigating this error message and working on a fix.

 

You can reach out to our Customer Care Support Team so they can add you to the list of affected users. Rest assured, they'll reach out to you when new information is available via email. To contact them through QuickBooks Online (QBO), here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Enter your question and select Continue.
  3. Review and select from the following: Have us call you, or Chat with us.

 

Please see this link for more ways to contact them: Contact Payments Support.

 

Moreover, I've added this article to organize your bank feeds in QBO: Categorize and match online bank transactions in QBO.

 

Keep me posted if you have more questions or concerns about your QuickBooks Checking account. I'll be around to answer them for you. Keep safe always.

chewy-chewbacca
Level 3

Quickbooks Checking Account Not Updating, Error 9999

It's 6/24 and the issue persists. I chatted with QB support today and it's still in progress. It's frustrating to not have my balances up to date. 

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