I recognize the importance of selecting a newly created account on the Banking section, @clindsay22. This helps you put transactions into the correct accounts. With this, I'll route you to the department that handles this situation best.
There's a current report (INV-93014) about the missing account on the banking transactions drop-down list. Please know that our Engineering Team is working hard to resolve it quickly. We aim to serve you best, especially in times like this. With this, I recommend contacting our representatives by following the steps below:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.
Additionally, here are some articles you can use as reference in handling your accounts in QuickBooks:
Let us know if you need further assistance managing bank transactions. You can also post here in the Community space if you have additional questions related to business accounts. We've got your back, and we'll help you out again.