Good day, @nathalie-empire2.
Thanks for sharing the details of your concern. Let me help you fix your reconciled account so we can match it with your bank statement.
Based on what you've shared, the amount in your beginning balance is lesser than what you expect. It's possible that some of your transactions aren't included in your past reconciliation.
Let's make sure you entered everything into QuickBooks. If your accounts are connected to online banking, review and categorize all of your downloaded transactions. You can't reconcile them until you do.
Then, review the list of transactions in the Reconciliation window. If one of them is on your bank statement but isn't in QuickBooks, you can enter them as new sales receipts or expenses.
It's also possible that a transaction was on a previous bank statement but wasn't on the past reconciliation. Check the transaction date and review your bank statements for that time period. Then, take note of the date and amount of the transaction. If you find a missing one, you can manually change its reconciliation status. Here's how:
- Go to Bookkeeping and select Chart of accounts.
- Find the account you’re reconciling and click View register.
- Find the transaction and select it to expand the view.
- If the box in the checkmark column is blank or has a C, make sure the transaction is accurate.
- Select the box in the checkmark column until you see an R. If there's already an R in the checkmark column, leave it alone.
- When you're done, click Save.
For more reconciliation troubleshooting steps, check out this article: Fix issues at the end of reconciliation in QuickBooks Online.
Once your accounts are balanced, you can finish reconciling.
Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!
