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I regularly use the bounced check feature using the desktop version (2019). A customer bounced a check to us. I used the feature and recorded the appropriate fees and whatnot. I then re-deposited the check and added NSF to the check number to differentiate between the two payments. It was then returned for a second time...I tried to record the 2nd bounced check but the feature is not working. It's gray and not an option to choose ... I've had this happen before and assumed the payment had not cleared the undeposited funds account via the 'make deposits' screen but it had.
I have also used the 'rebuild data' feature under utilities but it did not fix the issue. Thoughts?
Solved! Go to Solution.
Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.
Nevermind....I didn't select that the payment was a check. I knew it had to be something basic! ugh.
I need to know why my record bounced check feature is not working. We use Quickbooks merchant services (e-checks only) and need to record the bounced check. It would be nice if this was handled through the merchant services interface.
Thanks for posting to the Community, @hartholdingsinc.
Please make sure that you change the method before you recorded it as a bounced check.
Let me show you how to change it to check for you to record it as a bounced check:
There it'll be recorded as a bounced check.
You can refer to this article for more options on how to record bounced checks: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
If you wanted to know how to combine multiple transactions into a single record, you can check this article: Record and make Bank Deposits in QuickBooks Desktop.
Please let me know if you have additional questions. I'm always here to help you. Have a good one!
I don't have the option to change the payment type. The only thing that shows is "e-check" and it is greyed out.
Hi hartholdingsinc,
Since the payment method is grayed out, you'll want to manually record the bounced check in QuickBooks. Beforehand, let's create an item and income account for tracking bounced checks and their associated charges.
To create an income account:
Then, create an item called "Bad Check Charge". Just make sure to select the Other Charge type.
Once you're done, record a journal entry to reverse the original payment. You can follow the steps in the Option 2 section in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.
Just in case a check has been returned by your vendor due to non-sufficient funds, check this article on how to manage a bounced check you wrote.
Please let us know if you have any other concerns. We're always here to help.
Just to confirm a similar situation I have - here is a screen shot of a processed Merchant Service deposit, which Intuit Payments later notified me was returned. Note that the "Record Bounced Check" button is grayed out, AND the PMT. METHOD is grayed out, so I can't change the PMT. METHOD to get the "Record Bounced Check" ungrayed out.
It looks like in this case I have to do the bounced check via the old manual process. Is there any other way to get the items ungrayed? Is this a "bug" needing to be reported?
Hello there, @TRRb!
The Record Bounced Check and the Payment Method function is grayed out when you received an e-check or an e-check returned payment. You're on the right track in manually recording the bounced check by following the steps shared by my colleague, @JaneD.
Lastly, here's a few articles you can read to help manage your customers and sales transactions: Income and Expenses for QuickBooks Desktop.
If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.
Is this a "bug"? If not, can it be a feature request to enable "Record Bounced Check" for such Merchant Services Deposits?
I appreciate the quick response, @TRRb.
As mentioned by my colleague, it seems that this option is grayed out once the system recognized the returned payment.
Our Product Team is constantly working to improve the product and appreciates the help of users in bringing things like this to their attention. I'll take note of this and pass it along.
Should you need anything else, please let me know. I'm here to help however I can.
Thank you!
Hey TRRb. I'm glad my issue was resolved. Make sure to come back if you need anything else someone is always ready to help in the QuickBooks community. Have a great rest of your day.
I see this issue came up over a year ago and it still hasn't been fixed. Any plans of doing so?
Hi there, @HankR.
The payment method is greyed out. However, you'll have an option to manually record bounced checks in QuickBooks. Before that, create an item and income account for tracking bounced checks and their associated charges.
Here's how:
Then, create an item called "Bad Check Charge". Just make sure to select the Other Charge type.
Once done, you can follow the steps in Option 2: Handle Non-Sufficient Funds (NSF) or bounced check from customers. This way, you can create a journal entry to reverse the original payment.
You can also review this article in case of returned checks: Manage a bounced check you wrote
Let me know if you have further questions. Have a good one!
This was life saving for me
Hello there, Prav_U.
I'm glad my colleague was able to help you out with your concern.
Please don't hesitate to post any details if you need further assistance. The Community team is always ready to assist you. Take care and have a wonderful day.
QuickBooks Pro Plus 2022 – Windows
When I enter a payment in the Customer Payment area, the payment defaults to E-Check and there’s no way to change it. I think it also greys out the Record Bounced Check feature, which is what I really want to work.
I’ve Verified and Rebuilt the data and that didn’t change the problems above.
I appreciate the steps you've tried with Bounced Check issue concern, PQH.
You'll have the option to record the bounced check in QuickBooks manually. Ensure to create an item and income account for tracking the bounce checks and charges associated with them. Here are the steps in creating an income account:
Now, create an item called "Bad Check Charge". Just make sure to select the Other Charge type.
For additional details, check it out here.
As always, you can post your questions anytime here. I'll be around to assist.
After going through all the suggestions, rebuild, verify data, etc. Nothing was working for me to activate the "Bounced Check" feature. We use merchant services and our payments are all e-checks.
Here's how I dealt with it.
1. (After notification that the payment was NSF from the customer or bank) Process a new payment for the existing invoice.
2. Because this invoice will be "paid twice", QB will ask you what you want to do with the payment credit in the lower left section of the Customer Payment screen;
OVERPAYMENT
When finished:
-Leave the credit to be used later
-Refund the amount to the customer
-->choose Refund the amount to the customer
Then choose to create a check but don't print it.
Essentially what this is doing is charging back the amount that bounced (virtually). Works like a charm, no messy credits and balances out of whack.
Thank you! You just saved my hours of wasted time. I too could not get the NSF feature to work, and yes it was because I originally did not record it as a check. In another post the QB staff erroneously had people doing data fixes that have nothing to do with this problem, and are actually damaging to your files. Please learn from this post QB staff!
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