Setting up online banking through Truist

Hi there, @BSC2.

I 'm here to help ensure your bank is connected to QuickBooks. The error can be due to damaged data.

Let's rebuild your company file to fix it. Before you start, make sure to backup your company file. Then, you can follow these steps:

1. From the File menu, select Utilities.
2. Select Verify Data, then click OK.
3. Go back to the File menu, then Utilities.
4. Tap Rebuild Data.
5. Hit OK.

You'll want to check this link for your reference: Verify and rebuild data in QuickBooks Desktop for Mac.

You can also update QuickBooks for Mac to the latest release to get the latest features and fixes.

Feel free to keep in touch if you have additional concerns. I'll be here to guide you more. 

This is a brand new company file I just created today but I tried the steps you suggested.  Once I then try to setup online banking I get the same connection error.  Do you have any other suggestions?

This is a new company I set up today but I completed the steps you suggested above.  I still get a connection error when I try to setup online banking with Truist.

This is a new company I set up today but I tried the steps you suggested and I still get a connection error when I attempt to setup online banking.  Any other suggestions?

Thanks for keeping us updated, BSC2.

I can share another set of troubleshooting steps that can help resolve the error. 

First, you want to make sure that you have the latest release of QuickBooks Desktop for Mac installed. This way, you'll always get our newest security patches and bug fixes.

Next, follow the procedures in the Step 1 section of this article to update your financial institution list: Fix Online Banking Issues in QuickBooks for Mac. If the error persists, continue to Step 2.

For more tips and resources in managing your bank transactions, you can check out some topics from this page: Find help with bank feeds and reconciling accounts.

Just a add comment below if you have any other concerns or follow-up questions. I'll be around to help.

I just purchased Quickbooks and installed it last week so it is up to date. 

I tried adding another company like you suggested and still have the same connection error.

Any other suggestions?

I am still waiting to see if you have any other suggestions.  I have spoken to Truist 4 times since your last reply and they are not able to help me.  They say the problem is on the Qucikbooks end???

I want to ensure you'll be able to set up online banking, BSC2. 

Since the error persists after contacting Truist bank and performing the recommended steps above provided by my colleagues, this time, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue and provide additional troubleshooting steps.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

Ensure to review their support hours, so you'll know when agents are available.

Additionally, to learn how to manage your QuickBooks Desktop for Mac, see this article: QuickBooks for Mac user's guide. 

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.