Hey there, @George Cristaff. 

I appreciate you coming back on this thread. Allow me to point you in the right direction to get this handled. 

If sure still having trouble, I recommend contacting our Customer Support Team to receive more details about your issue. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button/hyperlink. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. I'll be waiting for your response! 

Did you solve this issue? I am having the same issue

Did you end up solving this issue? I am having the same issue.

I know this advice is 3 years old, but it just helped me correct the same exact problem as the original post. My deposit was also showing as a payment and I realized that I selected our Operating Account (an expense account) under "Account" when I should have selected "Unapplied Cash Payment".  THANK YOU!  

Hello there, @stacy999. It's great to hear that the provided advice before works well for your concern.

We're also so glad to hear that it resolved the issue you encountered without any further issues. 

Know that the Community is always here to back you up. If you have more QuickBooks-related questions, don't hesitate to post them here in the forum. Have a great day!

I am having this same problem, and the solution that is offered makes no sense to me.  I have my accounts automatically updated from my bank. when I transfer money from my trust account to my checking account,  the payment shows up in my "for review" of Quickbooks.  I confirm the payment.  But then Quickbooks (NOT THE BANK) sets up both a payment and a deposit into my trust account, canceling each other out and thereby leaving an invalid balance on my Quickbooks trust account.  When I delete the invalid "deposit", QB deletes the "payment" from the register as well. As I read your "solution", the solution involves my "excluding" all these transfers, and re-entering them manually, which kind of defeats the purpose of having my Quickbooks automatically updated by my bank.  

Hi, @ejinayoshi.

Let me help you correct the records this way, we can ensure that only one transaction appears in the trust account.

let's start by undoing the transactions in both your checking and trust accounts. To begin, we'll address the trust account transaction and record it as a bank transfer to your checking account. 

Here's what you need to do:

1. Select the transaction you want to work with. And a new option will pop up.
2. Click on Record as transfer and ensure that you select your "Trust account" under the Transferred to section.
3. Click on Add to complete the process.

When you follow these steps, the system will automatically match the checking account transaction and trust account. As a result, you will only see one transaction in the checking account register. 

We'll also add these articles for future use:

• reconciling your accounts so they always match your bank and credit card statements - Reconcile an account in QuickBooks Online.
• reviewing downloaded bank and credit card transactions - Categorize online bank transactions in QuickBooks Online.

If you have any questions about managing your banking or any other concerns related to our product, please leave a message below. I'll be here to help you.