Still can't link Lowe's Commercial Account.

It's regrettable to hear that you've been experiencing this issue for two months now and that it's causing you frustration, @FE22.

I understand that you would expect a simple problem like this to be resolved more promptly. 

We're currently unable to provide an estimated timeframe for when the fix will be implemented. Rest assured that our online banking team is working with your card issuer to address this error for you. At this time, we advise you to log in to the card issuer website (Synchrony) and enroll for the Multi-Factor Authentication, where you will be walked through a security setup to help protect your account information. Once you've done that, log into QuickBooks Online to connect/update your account.

In the meantime, I'd suggest getting transactions from your bank or credit cards and manually importing them into QuickBooks Online. 

If you haven't already, please get in touch with our support team to ensure that you receive a notification once a fix is available.

Once fixed, you can now categorize your transactions. This way, your books will stay accurate at all times. For a complete procedure, check out this article: Categorize and match online bank transactions in QuickBooks.

If you need any further help with linking your Lowe's Commercial account in QuickBooks, please don't hesitate to keep me informed. I'm always available to help you out.

This is ridiculous! I'm tired of the replies I want the problem fixed. I would be out of business if tool this long to solve a problem!

I totally agree with you!  I'm having the same issue.  It's been 2 months!  It should have been fixed by now!  

I agree!! Please fix this issue. This is getting ridiculous, it's been months.

Thanks for joining this thread, gcasebeer.

I've reviewed our ongoing investigation (INV-87710) about bank error 108 displaying when trying to connect Lowes commercial card accounts and can confirm Intuit's Product Investigations team is still researching the cause of it.

Currently, they recommend signing in to your account with the card issuer (Synchrony) and enrolling in their Multi-Factor Authentication feature. You'll be walked through a security set up process to help protect your account information. Afterwards, you can log back in to QuickBooks and try to connect/update the account again.

If you haven't yet, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-87710). They'll be able to pull up your account in a secure environment, conduct further research, and add you to our list of affected subscribers if necessary. This ensures you'll receive email notifications about any updates relating to our investigation.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

There's also some recommended troubleshooting for when error 108 is encountered:
 

1. Sign in to your bank or credit card's website with the same credentials you're using to connect your account with QuickBooks.
2. Check for any updates, messages, or notifications.
3. If you need to take any action(s), the displayed message(s) should give you the details of what you'll need to do.
4. After reviewing and addressing any messages, sign back in to QuickBooks and try updating your bank connection again by using the account's Update option.

If you're still unable to connect your Lowes commercial card with QuickBooks, you can upload transactions manually for the time being.
 

I've also included a detailed resource about working with bank error 108 which may come in handy moving forward: Fix bank error 108

If there's any additional questions, I'm just a post away. Have a wonderful day!

You can use MT Online or one of the converter tools (e.g csv2qbo) as a workaround for the time being.

https://www.moneythumb.com/?ref=110

Same here! My last update was 3/30/23. A ridiculous amount of time to fix a simple IT issue. They don't have any issues billing me every month for services they can't provide!

Has anyone found a resolution to this? Mine has been offline since march 7th. I keep trying and it just never happens. I would love feedback from anyone that has been able to reconnect. Thanks

I know you're putting so much effort and time into resolving your concern, @deweyinternation. 

I'll ensure you get routed to the right direction of support to sort out this issue with your Lowe's Commercial Account connection in QuickBooks Online.

Upon checking, the status of the investigations is tagged as resolved. If you are still experiencing this unexpected behavior, we suggest contacting your online support team for further assistance. Here's how you can reach out to them: 

1. From the Search tab, click Contact Us.
2. Enter your question and select Continue.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

I'll add this reference for a guide on fixing error 108 in QBO: Fix bank error 108 in QuickBooks Online.

Moreover, you still have the option to import those transactions manually in QBO. Please visit this resource for guidance: Manually upload transactions into QuickBooks Online.

If there's anything else, you need help connecting your accounts. We're always here to guide or assist you whenever you need help. Take care always.

I know its been quote a while, but this has yet to be resolved correct? I still cant link my lowes account

Thanks for joining the thread, mvera.

Let me provide an update about the issue in linking Lowe's Commercial Account in QuickBooks Online (QBO).

Upon checking, the status of the investigation is already tagged as resolved. 

Since you still can't connect your QuickBooks account to Lowe's Commercial Account, I recommend contacting our QuickBooks Support Team so they can further check on this problem in a secure space and provide a resolution. They can also create a ticket for investigation if needed.

Here's how:

1. Log in to your company file in a browser and go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this link for more details about the support schedule: QuickBooks Online Support.

Once you have connected your bank and get the latest transactions in QuickBooks, please check this article for future reference in managing your bank transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.

Please come back to this post if you have other banking concerns about the program. I'll always be happy to assist you.