Support Help

I know it wasn’t ideal, @heliosdg. Let me impart why withheld payments take longer to process.

When funds are on hold, we ask for more data to complete our review. Then, we'll release your funds within 1–2 business days if you give us enough information. Have all the necessary documents been provided?

Please know that our Payment Risk Management team is obligated to protect the interests of all parties involved in the process. Thus, it takes a bit longer to finish checking the payment. Required documents are needed to track and complete the assessment.

Since the 3 payments have been withheld since June 23, you may consider contacting our support once more for follow-up and review the status of the transactions for you.

Any account-related concerns like payments are handled by our Payments Support team itself as it requires personal information, which can't be done here in the Community for security reasons.

You can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. You can enter “Deposit hold” in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

You can visit these resources to learn why funds are on hold and how to minimize them in the future:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks

Moreover, here are the resources to check when QuickBooks deposits customer payments into your bank account and how it works:

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payments deposits in QuickBooks

Don't hesitate to add comments if you have any other questions about managing your finances or additional concerns with our support service. Your satisfaction is our prime goal. I want to make sure everything is resolved and covered!

@MadelynC I was told that there was no reason the deposits were being withheld. Is there a phone number I can call on the weekend to address the support ticket. All the ones I can find through software are business hours on the weekdays. 

@MadelynC I was told that the there was no reason the deposits were being held. 

All the support options I've found through the software are business hours on weekdays. Is the a number I can call to address this support ticket on the weekend?

I appreciate you returning to the thread and clarifying our QuickBooks support availability. Also, I understand how essential it is to deposit the funds into your account as soon as possible. Let me share when our assistance is available and ensure you can reach them at the right time.

Please know that our QuickBooks Payment support is only available Monday through Friday from 6 AM to 6 PM PT due to staff limitations. With this, you are unable to call them on the weekends. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Lastly, refer to this article if you need steps to check when customer payments deposit into your bank account: Find out when QuickBooks Payments deposits customer payments.

Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again. Have a great day and take care always, heliosdg.