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CLC Patty
Level 2

The FORCED upgrade to the online version

So, after 12+ years of using QB desktop version they did an "upgrade" which remove the option to download banking transactions.   How do they have the right to go into my software that I OWNED and remove features?   Then they FORCED me to an online monthly subscription of $60 per month for a version that would not even import my custom reports.  They told me to recreate them.   I told them to cancel my subscription.  I will never use an Intuit product again.  TWELVE YEARS of being a customer.   

9 Comments 9
BigRedConsulting
Community Champion

The FORCED upgrade to the online version

There is currently no forced upgrade to QB Online. There's a big marketing push, required because Online is so very bad, but you can still purchase QB Desktop - which I highly encourage.

Fiat Lux - ASIA
Level 15

The FORCED upgrade to the online version

@CLC Patty 

If you only need to use QB Desktop with a single user, you can use the trial version for good with a workaround. Then you can run the bank feeds again.

Nitro-1
Level 1

The FORCED upgrade to the online version

I owned the 2017 Quickbooks Desktop Pro. My hard drive failed and could not get the program off the old hard drive. I always back up that information before existing Quickbooks so I could get all the previous information from the flash drive and be up to date. I just need the 2017 version. Where and how do I get it please?

Fiat Lux - ASIA
Level 15

The FORCED upgrade to the online version

@Nitro-1 

Can you access your CAMPS and find your license code there?

https://camps.intuit.com/

 

DHeraV
Moderator

The FORCED upgrade to the online version

It's good to have you join here in this thread, @Nitro-1

 

I'm here to ensure you'll get to download and install the 2017 version of QuickBooks Desktop (QBDT). Beforehand, make sure to prepare your license and product numbers. You can also utilize our License Look Up tool as another option.

 

To download your QuickBooks product, here's how:
 

  1. Go to the Downloads & Updates page to get the download link for your version of QuickBooks.
  2. Select your country, product, and version, then click on Search.


     
  3. Once ready, click on Download.

 

To get your validation code, kindly reach out to our Support Care Team.

 

For detailed information, kindly visit: Download QuickBooks Desktop.
 

You might also consider reading this article that provides guidance on transferring your company file to ensure compatibility with newer versions of QuickBooks: Move your company files after you switch to a new version of QuickBooks Desktop.
 

Let me know how it turns out or if there's anything else I can do to help you with managing your QuickBooks file. I'm here to offer my assistance and provide you with the required information. 

careymason
Level 1

The FORCED upgrade to the online version

Currently that is NOT true. They have recently expired 2 of my customers desktop versions, only 1 - 2 months old, permanent licenses, 2024 NON-subscription.

4Gal
Level 11

The FORCED upgrade to the online version

@careymason 

Did your clients have QB Desktop 2024 with non subscription licenses?

ShyMae
QuickBooks Team

The FORCED upgrade to the online version

Your concern about the expired QuickBooks Desktop (QBDT) 2024 is understandable, Carey. Allow me to provide some clarity to prevent any confusion.

 

The QBDT 2024 is subscription-based. Starting with the 2022 version, we no longer offer a one-time license or non-subscription software.

 

For QBDT Enterprise users, they have the option of choosing a monthly or annual subscription. Meanwhile, Pro or Premier version users can only opt for the yearly subscription.

 

Given that you mentioned the software is only 1 to 2 months old and has already expired, I suggest advising your customer to log in to the  Customer Account Maintenance Portal (CAMPs) to check their license details and subscription.

 

Here's how to log in:

 

  1. Go to camps.intuit.com. Sign in with your Intuit Account info.
  2. Find the app or subscription in the Products & Services list.
  3. Select Details, then click Download.
     


Keep in mind that they'll need to have an active subscription to open their company file.

 

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

 

As always, feel free to reach out to me if you have any concerns related to QuickBooks. I'm still here to assist you, Carey!

rj123456
Level 2

The FORCED upgrade to the online version

Either way Intuit wins...the price of the desktop version is effectively 3x-6x of what it used to be when they offered products with 3 years of validity.  Lock 'em in and squeeze profits as hard as you can!

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