Hi all,

Notice that Intuit has deleted the phone number that they gave me to contact someone in the US to put in your comment about the investigation. You can still contact them with the investigation INV-112003 @ TEL(1)-888 TEL(2)-3333451.

-Scott

September 25, 2024:

Day 12 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 21

If anyone is interested, the investigation case is INV-112003

INTUIT STAFF: Please read the thread and stop sending canned responses.

This fixes nothing and only serves to underscore the fact that Intuit is not taking this problem seriously. 

I have been down over a week and spent at least five hours on canned bs support to no remedy. What is going on here!!!!

Your not crazy - I have been using for years and years and suddenly I can't connect and the most frustrating thing is that quickbooks so easily advises you to spend hours on their 50 steps and you end up in the same place.  When there are several complaints like this, they should dig into the issue.

This is fantastic to finally see that they recognize the issue.  I also got an email this morning from the person I was working with in the data services side and he shared that exact same investigation number and linked my case ID to the investigation.  Let us all hope that they can figure this out in a timely manner!!  

I have the same issue, and I have dealt with the QB Support team, that thinks we are kids and asks us to connect to a bank using their canned steps. It's good you escalated it to Tier 3. Do not hold your breath. I had a payroll Webforce issue that QB did not fix for a year! I called so many times and wasted countless hours.

Hoping this will get resolved. I will set up webconnect by downloading them manually till this issue is resolved.

Same issue, for weeks.  Other feeds work, Citibank doesn't.  Don't want to repeat all the same, don't want to spend hours on this.   Need it it to work.

September 26, 2024:

Day 13 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 22

If anyone is interested, the investigation case is INV-112003

September 27, 2024:

Day 14 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 23

If anyone is interested, the investigation case is INV-112003

INTERESTING UPDATE

Besides Quickbooks, I also use Quicken for my personal finances. Guess who Quicken uses for bank feeds??? Yup, you guessed it... Intuit.

Today Quicken stopped downloading all transaction from Citibank. Here is their comments:

Our teams have discovered an issue where a majority of Citi Bank users have been experiencing incorrect transactions downloading during One Step Update in Quicken for Windows and Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

We will be blocking all Citi financial insitution connections while we work on a resolution. As a result, users may encounter an FDP-390 error when attempting to update or add accounts. There is no current ETA. 

Thank you!
(Ticket #11296799)