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Connect with and learn from others in the QuickBooks Community.
Join nowDear intuit,
I've been unable to run payroll for 3 weeks. I'm unable to give employees Thier w2 for 2021 and the deadline is approaching.
Im told my account is on hold and I have no subscription. However I do have a subscription and I have been billed.
I've spend about 25 hours on the phone over these last 3 weeks. No resolution and I'm about ready to be in trouble with everyone.
Hi bradshawconsulting,
We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since your account has already been billed.
I'd really love to sort this out for you here. However, the ability to pull up your account details and billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.
To ensure that this will taken care of the soonest, I'd still recommend contacting our supports so we can take a check your account in a safe environment. Then, reactivate your payroll services. Here's how:
Additionally, here are some resources that you can read to help process your payroll and print your W2s in QuickBooks Online:
Please feel welcome to reach out to me with any other questions or concerns you may have. The Community always has your back.
I guess you did not really read my message. I have called support daily. Nobody can help me. They just say engineers are working on it.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.