I understand your frustration, Colleen. Could you share more details on what's causing the amounts to mismatch? Is it due to fees or a discount? Or has multiple payments deposited as a group?
In the meantime, if the difference comes from a processing fee or a discount, you can use the Resolve the difference feature to adjust the amount to match your deposit transaction.
- Go to the All apps menu and select Bank transactions under the Accounting dropdown.
- Select the specific bank's tile to open the transactions list.
- In the Pending section, find and open the transaction, then click Match.
- Use the filters to find the specific transaction you're looking for and check the box next to it.
- Scroll down and click the If needed, resolve the difference dropdown.
- Enter the correct details in the required fields.
- Once done, click Match.
Also, regarding the site kicking you off, is it on the QuickBooks Community page or the QBO itself? Did you encounter any error messages?
Often, this happens due to cached data in your browser. I'd recommend opening them in an incognito or private browser window; this bypasses any outdated or corrupted data that might be causing the issue.
If you mean something else or need further guidance, feel free to share more details.
