When reconciling my bank statements, I see deposits with two entries. One entry for deposit and one for debit.How do I handle this when I reconcile?

Hi there, @808sweetshack.

Thanks for sharing your concern here in the Community. I can help share some information about correcting your entries.

Is it possible that when you downloaded the Bank Feed you manually accepted all of the transactions vs. matching them to existing ones? The Bank Feed can miss existing transactions when the bank has a different name than what you have entered in QuickBooks. (That's where the Renaming Rule comes into play.) 

 Maybe that many of your entries were through Bill Pay or Customer payments. So deleting those transactions would change multiple things withing QuickBooks. I'll suggest looking at your General Ledger (which shows detail of all account transactions). Look at the Cash account, and it is usually the first account shown on this report. Check to see if the amount is actually counted twice in total or if it just looks that way on screen.

If you want to keep the entry that is tied to Bill Pay, Customer Payment, etc. The incorrect entry may still be tied to what appears to be a correct Account, but just make sure which one is correct so that you do not delete and entry tied to other QuickBooks entries. When you're sure, Delete the duplicate you do not need to correct your entry. Once all the extras are deleted your balance should be back to normal.

For more insights about managing your transactions, you can refer to these articles:

• Download, match and categorize your bank transactions in QuickBooks Online
• How to set and use banking rules for downloaded transactions

Always feel free to visit us here in the Community if you have other questions. I'm just a few posts away.

According to QB a deposit listed as both a credit and a debit. So how do I handle this on my reconciliation ?

Thanks but it still doesn’t solve my dilemma. According to QB bank deposits are recorded a a debit and a credit so how do I reconcile my statement? If I delete the debit my entire deposit disappears 

Hello there, 808sweetshack. I'm here to provide further clarification. 

In regards to your concern, it is normal that QuickBooks creates debits and credits when entering bank deposits. QuickBooks uses double-entry accounting when creating a transaction that would affects at least two accounts in your ledger. 

We can check through these articles for additional reference. Also, we can seek advice from your accountant:

• How accounts are affected by debits and credits.
• Creating a report that shows Debits and Credits for each transaction.

You can tap on my shoulder anytime you need help with QuickBooks. Take care!

Did you ever find a solution? I am running into this same problem and it seems the answers given here are not addressing the issue. How do we reconcile the QBO register when it is using the double-entry method and giving a deposit and a debit?

Nice to have you joined this thread, @TopHatNetwork.

I want to make certain that I provide you with the best solution for reconciling your account.

Can you tell me about the specific or type of transactions you're attempting to reconcile? Any additional information can help as narrow things down.

I'll be on the lookout for your response.