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Glad to see you here, @alexanderplumbin.
A delay can happen due to the following reasons:
QuickBooks downloads transactions automatically every night. If the program isn't working as it should, I recommend performing a manual update to refresh the connection between the program and your bank.
Follow these steps:
Once entries are imported, you can start reviewing them. I'm adding this article that contains detailed information about the process to serve as your guide: Categorize and edit transactions in QuickBooks Self-Employed.
I want to know if you need anything else by leaving a comment. It's always a pleasure to help. Take care!
No, it hasn’t been fixed. My customers have already paid so I’m waiting on you. My bank account has been “reconnected” 3 times. I need this fixed.
Wow, is this how you treat all of your customers?
Hello again, @alexanderplumbin. I appreciate your input from every angle.
If you're using the QuickBooks Payments service for receiving the invoice payment, it will generally take 1-2 business days to receive the funds for a credit card payment. However, if you're using an ACH Bank Transfer, it generally takes up to 5-7 business days.
The payment will show in your QuickBooks Self-Employed account once it’s posted to your bank. Just make sure that the bank account is successfully connected.
Should you have additional questions about QuickBooks payment, I invite you to contact our Merchant Services Support Team. They have the necessary tools to further assist you.
Here’s how to reach them: QuickBooks Merchant Services.
You are always welcome to visit us again if you have any other questions about letting your customers pay you online in QuickBooks Self-Employed, I’d be glad to answer it for you. Have a great day!
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