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susannah_3-yahoo
Level 1

Why are none of my deposits not showing up in transactions?

 
1 Comment 1
Nicole_N
QuickBooks Team

Why are none of my deposits not showing up in transactions?

Hi, Susannah. Let's figure out why your deposits not showing up in your QuickBooks Self-Employed (QBSE) account.

 

To start, I want to verify if the deposits coming from a bank account connected to your QBSE account. If yes, we can refresh your bank's connection to get the new transactions. Here's how:

 

  1. Open your QBSE account.
  2. Click the Gear icon and choose Manage Accounts.
  3. Click the Refresh All button. We can do it 2-3 times during non-peak hours.

 

If the issue remains, I suggest logging in to your bank website to check any ongoing bank outages and other scheduled maintenance on their end. You can also contact them about the deposit transaction not showing up in your QBSE. 

 

However, if you're trying to manually import the deposits into your QBSE account, make sure to use the CSV file format. You can utilize this article for further guidance: Import transactions into QuickBooks Self-Employed

 

Otherwise, we can manually add your deposits. Here's how:

 

  1. Go to the Transaction menu and select Add Transaction.
  2. Enter the amount and a description.
  3. Select the Select a category menu. 
  4. If you have a receipt, you can drag and drop it onto the form.
  5. Click Save.

 

You may visit these articles for more tips about handling accounts and bank data:

 

 

I'm all ears if you have other questions about managing your transactions in QuickBooks. Just drop a comment below and I'll provide the necessary help. 

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