Why can I not connect my American Express Credit Card to QBO?

I know how important it is to connect and manage your credit card account in QuickBooks Online (QBO), ryan.

To further assist you appropriately, may I know the specific error code (message) you encountered while trying to navigate with your American Express credit card account in QBO? Any additional information will be much appreciated.

In the meantime, we can try signing out and signing in again with your QBO account. However, if the issue persists, we can log in with your account using a private browser.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If there's no issue using a private browser, go back to your regular browser and clear its cache. If the problem is still present, I recommend using another supported browser.

You might also want to check our system requirements for QuickBooks Online to ensure the best experience when using the platform.

Additionally, I've added an article that you can check whenever you need to fix mistakes on your bank or credit card statement.

Feel free to reply if you have more bank connectivity or any QuickBooks-related concerns. We're here to assist you 24/7.

@ryan-spire-comme 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

"Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank."

I understand how difficult this has been, ryan. I appreciate the additional details you've provided. 

Upon checking my resources, we have an in-progress investigation about the inability to connect American Express credit card with an error "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank." With that, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. 

Here's how: 

1. Go to the Help icon and select the Contact Us button. 
2. From the What can we help you with? field enter a description of your situation. 
3. Select how you want to connect with us: 

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

To ensure you'll reach our support team, check out their support hours to determine availability. 

Additionally, check out these articles to learn more about managing your accounts in QuickBooks Online: 

•  Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Rest assured our Product engineers are actively working to resolve this issue. If you have any bank connectivity concerns, comment below. I'll be here to assist. Keep safe! 

I have the same problem. I have tried incognito modes, changed browsers, changed devices, checked my 3rd party AMEX privacy settings allow quickbooks and still can not link my card 

We understand your need to connect your American Express credit card in QBO, @mmual. Making this thread active by reposting your concern is essential for us to help you regarding your matter. Let's dig into this post.

Know that I appreciate your actions by trying to connect your credit card using another browser, mmual. Since the issue still persists even after conducting some steps, I recommend reaching our support team to help you more regarding this. Our team has the necessary tools and expertise that can assist you in investigating this matter and will share some advice to resolve this. To reach, here's how:
 

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

On the other hand, if you notice some mistakes when processing a transaction for a different amount than the amount you wrote using your credit card, see this reference on how to fix it: Fix mistakes on your bank or credit card statement.

Know that you can freely tag me again for any QBO-related concerns you may have. The community space is open for all of your questions.