I can help you trace the deposits that disappeared from your checking history, @c-hawkins-pfgfre.
Please follow the steps below to check the status of the deposit in your account.
Here's how:
- Log in to QuickBooks Online.
- Go to Get paid & pay and select the Deposits.
- Select the bank deposit you want to review.
In case you're having trouble looking for the fund, try to check your email. You should receive an email from Intuit if there's ever an issue. Check your email folders including the Spam or Junk folder. Check out this article for more information: Unable to receive Intuit email from QuickBooks Payments.
Here's more information about finding out when QuickBooks Payments deposits customer payments.
Refer to this guide for common questions about payments deposits in QuickBooks Online.
Here's how to record payments deposits and fees in QuickBooks Online to make sure that the account selected is the same account to received payments get deposited.
Let me know if you have further questions about QuickBooks. I'm always here to answer them for you. Have a wonderful day!