Why do I keep getting charged an Intuit transfer fee on my bank account? It happens almost everyday!

For your reference

https://quickbooks.intuit.com/payments/payment-rates/

Do you wish to accept ACH payment for free? You need to utilize an additional app.

So basically any time someone pays my invoice, I get charged? Anytime I use instant deposit to my QB debit card, I get charged? This is nonsense because QB already takes a fee when payments come in. 

Hello there, @userinfo95.

I'd like to add some clarifications regarding the processing fee for customers' payments in QuickBooks Online.

The bank charges for the customer's payment in the system are per transaction. Fees also depend on how you processed the payment. 

Here's the updated processing fee per transaction: 

However, to give you further details regarding the charges that you received, I suggest reaching out to our Merchant Services Team. They'll be able to check on the entries that you've processed and verify the fees.

To do that:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Lastly, you can always scan through this link attached to give you more information about processing payments in QBO: Standard Payment Fees & Rates.

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you d

I definitely need to schedule a call with someone. The main reason I'm asking is because I keep getting like 4 over draft fees from my bank due to Intuit trying to debit my bank account. So I need to figure out a way to stop this. It's very frustrating trying to get over draft fees waived everyday. 

I would like to know what the additional app is that needs to be utilized. I just started with QuickBooks for a month now and the fees are frustrating. If I am using the QB bank account to transfer money into, I get charged even though it said there are no fees when I utilize that bank? And I am running into the same issue with overdraft fees with my connected bank account because of this. I’m not understanding the benefit of this option now.

Thanks for joining us here today, @Concerned.

I'll share some information about the additional app. You can visit our site to check for an available third-party app that supports free ACH or merchant payments.

Here's the link: https://quickbooks.intuit.com/app/apps/home/.

Just type "ACH" in the search field.

About the overdraft fees, it's best to contact our QuickBooks Payments Team. This way, we can verify the transaction. Please follow the above steps to reach out.

I'm attaching this link here if you need help with other payment tasks. Choose a topic that fits your concern.

Please know that you're always welcome to swing by if you still have questions or concerns with payments. I'm always here for you. Take care and have a good one.

@Concerned 

Explore these apps to accept ACH payments for free. One app also offers the instant deposit option.

https://melio.grsm.io/get-paid

https://veem.grsm.io/veems

Same here.  What’s up with that? Seems to be a little steep maybe to direct me towards another accounting program.

45.00 to receive 950.00?

I think I’m switching back to Sage peach tree.  

I am unable to get a person to speak with. I was charged $257. For an $8,000 deposit by customer!!

listed as “ transfer fee” that’s crazy!!

how to reach customer service?

I recognized the urgency to speak with our live support, KathleenM6755. I'll outline below how to reach them.

Before doing so, please note that the bank charges for customer payments in the system are based on each transaction and also vary depending on the payment processing method.

Here's how you can reach our support team:

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

In addition, you can scan through the link attached to give you more information about processing payments: Standard Payment Fees & Rates.

If you have any further questions regarding transfer fees in QuickBooks Online, feel free to leave a reply. We're here to assist you 24/7.