cancel
Showing results for 
Search instead for 
Did you mean: 
travisridgell
Level 2

Why dont the project status in QBO sync to QB Time?

 
4 Comments 4
QueenC
Moderator

Why dont the project status in QBO sync to QB Time?

I got you, @travisridgell.

 

Projects will only import to QuickBooks Time Elite. If you're using QuickBooks Time Premium, projects will show as customers or sub-customers and must be added to projects manually.

 

Choose an existing customer or sub-customer for QuickBooks integrated accounts to use as a project. To add a new project that is not listed, add that project (as a customer) in QuickBooks Online (QBO) first, then import. 

 

Check out this article to learn more about the capabilities of QuickBooks Time projects: Set up and use projects in QuickBooks Online

 

If you have any further inquiries about managing your projects in QuickBooks, please know that I'm only a post away. I will always be happy to assist. I hope you have a wonderful day.

travisridgell
Level 2

Why dont the project status in QBO sync to QB Time?

I'm using elite.

travisridgell
Level 2

Why dont the project status in QBO sync to QB Time?

The projects import but the status does not update.  My employees still see them 

JenoP
Moderator

Why dont the project status in QBO sync to QB Time?

Thanks for getting back here and for sharing updates, travisridgell.

 

The QuickBooks Time and QBO integration offers an automatic import of any new or edited information in both programs. This includes changes made to projects as soon as export or import process are completed. 

 

You'll want to access your QB Time account in a private or incognito window. You can also use other browsers if you have a different option in your computer. This would help us check if a browser issue is preventing the program from updating the project's status.

 

Use these keyboard shortcuts on how to start an incognito browsing session:

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge
 
Once done, check if project's status is now automatically changed. If you can see that it's being updated, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 


Alternatively, you can also manually change the status of the project by going to the Project Posts and Activity section. Then, click Progress and select Completed. Here's an article for additional guidance: About the QuickBooks Time Activity Feed.

 

qb time projects.PNG

 


Let me know if that sorts out the sync issues in QuickBooks Time. You can also reply back to me if you needf anything else. 

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us