As ABS-JS1 pointed out, in this thread, three weeks ago, we have reached out to American Express support directly and were advised the connection issue is on Intuit's end. Please stop replying with "tips" on how to connect the bank. We're aware of how to do this. The American Express Business CHECKING Account (not credit card, which you keep providing links to) is not available to select, it is not bundled among other products, users such as myself have provided the necessary links for you to add the accounts (myself dozens of times out of sheer frustration), and American Express is already a supported financial institution of Intuit. Please report the issue to a supervisor, manager, director, or whomever you have to in order to make this happen or provide your customers with a transparent response as to why you're unwilling or unable to make this connection.

I was secretly waiting for this reply :)

Maybe this will get someones attention. ¯\_(ツ)_/¯

Twitter

I just switched to Amex Business Checking today and low and behold here I am. This needs to be added ASAP. 

With all these nonsense replies from the mods, i'm going to start looking for alternative accounting software. This is crazy. 

I spoke with AmEx and they said the issue is on their side. They hope to have this functionality by end of the year.

thanks so much for the intel!

How is this not a thing? I'm going to have to find a new solution if you keep forcing me to download and import my documents every month. INSANITY. ADD SUPPORT FOR AMERICAN EXPRESS BUSINESS CHECKING!!!!!!!!!

I'll echo that. Just recently set up an Amex Business Checking account to take advantage of an introductory offer, but now I'm regretting that choice given how much trouble this all is. Hey Intuit - FIX IT!

I can't believe this is still an issue after more than a year. 

American Express National Bank still doesn't show up as a bank to link to. When will this be added?

Hello there, @VD19. I'll point you in the right direction to get this sorted out as soon as possible so you can link your bank account to your QuickBooks Online (QBO) account.

Before we do so, know that I'm fully aware of important it is for you to connect your bank account to QBO. I wish I could give you a timeframe for when this would be available. In light of this, I recommend I'd recommend reaching out to your bank provider's support team. This way, they can help you set up your bank so you can connect it to your QBO account.

In addition, I've got you this article to help you manage bank transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

I'd also recommend checking this page to learn more about how to reconcile an account in QBO: Reconcile an account in QuickBooks Online.

@VD19, know that you can post here again if you have any additional QuickBooks-related concerns. You can also leave a comment below if you need help performing specific tasks in QuickBooks. I'll make sure to be around so I can help you out again. Take care!

Same her. Trying for months and nothing is resolved!

Thanks for bringing up the issue.

Same here!

It's clear that they don't know what they're talking about it. They don't understand Amex Business Bank is a new online bank and it is not supported by QB. Please write it in another language and maybe the will understand. 

Bank connections should be a priority for ease of use and customer retention.

This is the business bank detail that we can't get to work with INTUIT QB

www.americanexpress.com/en-us/business/checking/

American Express National Bank

P.O. Box 30381

SALT LAKE CITY UT 84130

I called American Express Business Checking and they said the issue was on their end and they hope to be compatible with QBO by the end of the year. 

Same, I need connection to AMEX Business checking! it's a major bank and should be supported. My amex credit card works fine.

Please advise on current status of the QB support of American Express Business Checking.  Thanks!

I just signed up for American Express business checking as well and it is frustrating that it can not be connected to QB online. 

I truly hope this connection happens soon!  This entire process has been very frustrating!  January 1st is right around the corner!

OVER A YEAR AND ISSUE STILL IS NOT SOLVED

I just setup a new AMEX business credit card and CHECKING account. The credit card syncs just fine. The business CHECKING account will not sync like others have been experiencing.

Over a year and you guys still haven't solved the issue? What a joke. Also you can't even provide a timeline? 

- WE DON'T WANT TO MANUALLY UPLOAD A .CSV

- WE DON'T MORE LINKS TO TUTORIALS WE'VE ALREADY TRIED

- STOP RE-DIRECTING US TO AMEX, YOU'VE HAD OVER A YEAR TO COMMUNICATE WITH THEM AND SOLVE THIS HUGE ISSUE!

STOP GIVING US THE RUN-AROUND AND FIX THE ISSUE!!!

I'm officially closing our business checking accounts with Amex Business. Not only is there no support from either Amex or Intuit on the lack of integration, but we also found another huge inconvenience. My wife, who provides certain medical services, found out that insurance payers will not process ACH deposits to online banks, a.k.a. Amex Business Checking. Good luck to everyone sticking it out, but we're out.

I think I might do the same. Chase business checking looks like the next best option for anyone who is interested. 

The same thing happened to me!  I thought it was ridiculous that AMEX didn’t have a relationship with some insurance payers I accept. I was trying to hold on to AMEX for the interest checking but it has been a headache trying to organize my transactions. I will wait until January 2 and might join you leaving AMEX. I have a business checking account through Novo that connects with QBs and I gotta say it has been helpful for me because it divides my incoming transitions into reserve accounts. Good luck!