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Adrian_A
Moderator

Will QuickBooks support American Express Business Checking?

Hi berguy,

 

I'm here to ensure you're able to connect your American Express Business Checking account.

 

When connecting your American Express Business Checking account in QuickBooks Online (QBO), make sure to take note of the following:

 

  • Correct bank name. It's important to verify the name of the bank from the list as some banks have multiple names.
  • The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
  • The bank is supported by QBO.

 

If the above-mentioned were verified but you're still unable to connect your bank, I recommend reaching out to your financial institution as they may be having system maintenance.

 

Then, you can go back to QuickBooks and try adding your bank account again.

 

Here's how:

 

  1. Select Banking from the left menu.
  2. Click Add Account.
  3. Search your bank or use the correct URL when you log in to your bank's website.
  4. Enter your bank's username and password.
  5. Select the type of account.
  6. Choose how far back you want to download bank transactions.
  7. Click Connect.
  8.  

You can also read through this article for the detailed steps on how to connect your bank accounts in QBO:

 

 

Here's an article that you might find helpful when matching and managing your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Let me know if you have other questions in mind. 

KruseCrew17
Level 2

Will QuickBooks support American Express Business Checking?

As ABS-JS1 pointed out, in this thread, three weeks ago, we have reached out to American Express support directly and were advised the connection issue is on Intuit's end. Please stop replying with "tips" on how to connect the bank. We're aware of how to do this. The American Express Business CHECKING Account (not credit card, which you keep providing links to) is not available to select, it is not bundled among other products, users such as myself have provided the necessary links for you to add the accounts (myself dozens of times out of sheer frustration), and American Express is already a supported financial institution of Intuit. Please report the issue to a supervisor, manager, director, or whomever you have to in order to make this happen or provide your customers with a transparent response as to why you're unwilling or unable to make this connection.

marcycpa
Level 3

Will QuickBooks support American Express Business Checking?

I was secretly waiting for this reply :)

KruseCrew17
Level 2

Will QuickBooks support American Express Business Checking?

Maybe this will get someones attention. ¯\_(ツ)_/¯

 

Twitter

k1ng0fn0rth
Level 1

Will QuickBooks support American Express Business Checking?

I just switched to Amex Business Checking today and low and behold here I am. This needs to be added ASAP. 

Bizzz
Level 1

Will QuickBooks support American Express Business Checking?

With all these nonsense replies from the mods, i'm going to start looking for alternative accounting software. This is crazy. 

hpatland
Level 2

Will QuickBooks support American Express Business Checking?

I spoke with AmEx and they said the issue is on their side. They hope to have this functionality by end of the year.

lovelilies
Level 1

Will QuickBooks support American Express Business Checking?

thanks so much for the intel!

TheSilverBoxAgency
Level 1

Will QuickBooks support American Express Business Checking?

How is this not a thing? I'm going to have to find a new solution if you keep forcing me to download and import my documents every month. INSANITY. ADD SUPPORT FOR AMERICAN EXPRESS BUSINESS CHECKING!!!!!!!!!

dfASDA
Level 1

Will QuickBooks support American Express Business Checking?

I'll echo that. Just recently set up an Amex Business Checking account to take advantage of an introductory offer, but now I'm regretting that choice given how much trouble this all is. Hey Intuit - FIX IT!

VD19
Level 1

Will QuickBooks support American Express Business Checking?

I can't believe this is still an issue after more than a year. 

American Express National Bank still doesn't show up as a bank to link to. When will this be added?

Kurt_M
QuickBooks Team

Will QuickBooks support American Express Business Checking?

Hello there, @VD19. I'll point you in the right direction to get this sorted out as soon as possible so you can link your bank account to your QuickBooks Online (QBO) account.

 

Before we do so, know that I'm fully aware of important it is for you to connect your bank account to QBO. I wish I could give you a timeframe for when this would be available. In light of this, I recommend I'd recommend reaching out to your bank provider's support team. This way, they can help you set up your bank so you can connect it to your QBO account.

 

In addition, I've got you this article to help you manage bank transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

 

I'd also recommend checking this page to learn more about how to reconcile an account in QBO: Reconcile an account in QuickBooks Online.

 

@VD19, know that you can post here again if you have any additional QuickBooks-related concerns. You can also leave a comment below if you need help performing specific tasks in QuickBooks. I'll make sure to be around so I can help you out again. Take care!

ExchangeMate USA
Level 2

Will QuickBooks support American Express Business Checking?

Same her. Trying for months and nothing is resolved!

Thanks for bringing up the issue.

ExchangeMate USA
Level 2

Will QuickBooks support American Express Business Checking?

Same here!

ExchangeMate USA
Level 2

Will QuickBooks support American Express Business Checking?

It's clear that they don't know what they're talking about it. They don't understand Amex Business Bank is a new online bank and it is not supported by QB. Please write it in another language and maybe the will understand. 

PartsandCarts
Level 1

Will QuickBooks support American Express Business Checking?

Bank connections should be a priority for ease of use and customer retention.

This is the business bank detail that we can't get to work with INTUIT QB

www.americanexpress.com/en-us/business/checking/

American Express National Bank

P.O. Box 30381

SALT LAKE CITY UT 84130

k1ng0fn0rth
Level 1

Will QuickBooks support American Express Business Checking?

I called American Express Business Checking and they said the issue was on their end and they hope to be compatible with QBO by the end of the year. 

nastic87
Level 1

Will QuickBooks support American Express Business Checking?

Same, I need connection to AMEX Business checking! it's a major bank and should be supported. My amex credit card works fine.

GrantN
Level 1

Will QuickBooks support American Express Business Checking?

Please advise on current status of the QB support of American Express Business Checking.  Thanks!

SWL2
Level 1

Will QuickBooks support American Express Business Checking?

I just signed up for American Express business checking as well and it is frustrating that it can not be connected to QB online. 

Sofialo
Level 1

Will QuickBooks support American Express Business Checking?

I truly hope this connection happens soon!  This entire process has been very frustrating!  January 1st is right around the corner!

falkjac18
Level 2

Will QuickBooks support American Express Business Checking?

OVER A YEAR AND ISSUE STILL IS NOT SOLVED

 

I just setup a new AMEX business credit card and CHECKING account. The credit card syncs just fine. The business CHECKING account will not sync like others have been experiencing.

 

Over a year and you guys still haven't solved the issue? What a joke. Also you can't even provide a timeline? 

 

- WE DON'T WANT TO MANUALLY UPLOAD A .CSV

- WE DON'T MORE LINKS TO TUTORIALS WE'VE ALREADY TRIED

- STOP RE-DIRECTING US TO AMEX, YOU'VE HAD OVER A YEAR TO COMMUNICATE WITH THEM AND SOLVE THIS HUGE ISSUE!

 

STOP GIVING US THE RUN-AROUND AND FIX THE ISSUE!!!

 

KruseCrew17
Level 2

Will QuickBooks support American Express Business Checking?

I'm officially closing our business checking accounts with Amex Business. Not only is there no support from either Amex or Intuit on the lack of integration, but we also found another huge inconvenience. My wife, who provides certain medical services, found out that insurance payers will not process ACH deposits to online banks, a.k.a. Amex Business Checking. Good luck to everyone sticking it out, but we're out.

falkjac18
Level 2

Will QuickBooks support American Express Business Checking?

I think I might do the same. Chase business checking looks like the next best option for anyone who is interested. 

Sofialo
Level 1

Will QuickBooks support American Express Business Checking?

The same thing happened to me!  I thought it was ridiculous that AMEX didn’t have a relationship with some insurance payers I accept. I was trying to hold on to AMEX for the interest checking but it has been a headache trying to organize my transactions. I will wait until January 2 and might join you leaving AMEX. I have a business checking account through Novo that connects with QBs and I gotta say it has been helpful for me because it divides my incoming transitions into reserve accounts. Good luck! 

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