Thanks for reaching out to the Community, Collinm.
When you reconcile an account, you're comparing specific transactions in QuickBooks to your bank statement. If everything's in place, the difference between your ending balances should be zero. If they don't match, you'll need to find and fix the issues, then finish reconciling.
Before moving forward, I'd recommend reviewing our Reconciliation Guide to learn more about reconciling accounts.
Here's some common causes of ending balance issues:
- There are missing or duplicate transactions in QuickBooks.
- Someone entered an incorrect ending balance at the start of the reconciliation.
- Someone entered transactions into QuickBooks that haven't cleared your bank yet.
If you need to fix issues at the end of a reconciliation, review your opening and beginning balances, in QuickBooks and on the bank statement to confirm you're starting with accurate numbers.
Next, check your entered ending balance:
- In the Reconciliation window, click Edit info.
- Review your Ending balance and Ending date.
- Check them against your bank statement.
- Make any necessary edits.
- Select Save.
In the event your balances still don't match, try some of our additional troubleshooting steps.
If you need to unreconciled a transaction, you can review the steps in our Undo or remove transactions from reconciliations article. It's recommended that you make sure you've entered the correct opening, beginning, and ending balances before continuing.
You may want to talk with an accountant before unreconciling transactions. If you're unsure of what you need to do next, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
Please don't hesitate to send a reply if there's any questions. Have a great Thursday!
