Reconcilie online customer payments

Good day, S_Kuhn.

Let me share more details about QuickBooks Payments bank deposits.

When you process payments, QuickBooks Desktop will group all the payments each day. That means it'll show as one deposit only on your account. All you have to do is match the recorded transaction to the deposited one.

Also, we can review the recorded transactions in QuickBooks Desktop. This is to check if they are matched to the correct transactions on your bank statement. Simply go to Banking, click Record Merchant Service Deposits, then select the Recorded tab.

You can check this article for more details:

• QuickBooks Payments bank deposits

• Reconcile an account in QuickBooks Desktop

I'll be here if you need anything else. Stay safe and healthy!

I'm familiar with this and this is how it works with the credit cards we process in the store.  But the online payments are being downloaded, entered to the correct customer, but are not added to that days credit card deposits when I go to reconcile the bank statement.  Only one of the seven online payments actually showed up in the reconcile window (as a totally separate item).  I have not figured out why one did but the other six did not.

Hello, @S_Kuhn. 

I see how this can take a toll on running your business. To receive the best answer and explanation for your question, I recommend contacting our Customer Support Team. They have the tools to help resolve this online payment when reconciling issue by looking further into your account with remote access. Here's how to get in touch with them: 

1. Go to the Help menu. 
2. Pick QuickBooks Desktop Help. 
3. Press Contact Us. 
4. Give a brief description of the issue and tap Continue. 
5. Scroll down and choose to Get a Callback. 

It's that simple. If you have any other questions or concerns, don't hesitate to ask. Have a great day!