cancel
Showing results for 
Search instead for 
Did you mean: 
marcschindler
Level 1

Reconciling my statement..i'm exactly off the amount i've entered in my leger..can't find my mistake... i look for double entries as well.

 
1 Comment
Ryan_M
QuickBooks Team

Reconciling my statement..i'm exactly off the amount i've entered in my leger..can't find my mistake... i look for double entries as well.

Hi @marcschindler,

 

Let's get your reconciliation difference down to 0 so you can proceed. 

 

Since you mentioned that the exact amount you entered on a journal entry is also the same amount showing as the difference, let's focus on the journal entry in question.

 

If it doesn't appear on the list of transactions on your reconciliation page, it could have been deleted. To check, You can open the Audit Log page.

 

Here's how:

 

  1. Click the Gear icon.
  2. Select Audit Log.
  3. Search the list, and see if the journal entry in question is there.

If it's indeed deleted, you'll have to recreate it. At this time, there isn't an option to undo a deleted transaction. 

 

If the transaction in question isn't deleted, then I suggest reviewing the date you entered. If the date on it isn't included in your reconciliation date range, it won't show up on the reconciliation page. 

 

In case you need to make some changes to your reconciled transactions, check out this article: Undo and remove transactions from reconciliations in QuickBooks Online. Here you'll find the steps on how you can undo previously reconciled transactions.

 

Do you have other questions in mind? Place them in the comments below, and I'll get back to you as soon as I can.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up