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Alan Martin
Level 1


I renewed subscription in the middle of May 2021 QB Pro 2021. I tried to reconcile last week. In my deposit side as I checked on each item it was correct. When I checked on the checks and payment side, when I would check the item I wanted it would also select a later date that I hadn't checked. If I tried to uncheck the unwanted item it also unchecked the item I did want. I did a backup  and tried the rebuild to fix errors. It didn't fix my problem. Any suggestions besides uninstall and reinstall?



1 Comment 1
Candice C
QuickBooks Team


Greetings, @Alan Martin


Thanks for reaching out to the Community with your concern about your reconcile. Allow me to point you in the right direction so that you're able to get this resolved as soon as possible. 


Based on the problems and troubleshooting steps you've already tried to help, I recommend contact our Customer Support Team. They'll be able to use more advanced tools to review your account on the back end and see what's happening. Here's how: 


  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Hit the Contact Us hyperlink. 
  4. Give a brief description of the problem and click Let's talk
  5. Scroll down and choose to get a callback


It's that simple. 


Let me know how the phone call goes. It's my priority that you're able to keep track of your business. We're always here to lend a helping hand. Have a splendid day! 

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