Reconnecting bank account through Hunting

Good day, queenbbs. I've checked our records and found no similar issues with reconnecting Huntington's bank account to Quickbooks Online.

Let me share some insights about the error message you get when connecting the account.

QuickBooks Online bank error 185 occurs in the accounts that require more information to ensure an extra layer of security to safeguard the crucial financial data. 

Here's how to fix banking error 185:

• Security questions: If your bank or financial institution asks you a security question, enter your answer. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you.
• One-time password: If your bank or financial institution asks for a one-time password, get your one-time password (on a device, through text, call, etc.), and enter it each time you see Error 185.

You can also check this article to view different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to leave a comment below if you have other banking concerns. I'm always happy to help. Keep safe!

Did you find a solution to this? We are having the same problem. 

Hi Bschnetzer,

I appreciate you for joining us here in the Community space. Allow me to chime in and share updates about the issue connecting to Huntington Bank in QuickBooks Online.

We received similar reports from other users about the error message when reconnecting to Huntington Bank. Rest assured, this has been escalated to our product engineers.

Since there's no workaround yet, I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users. This way, you can receive live email updates about this issue.

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Aside from linking a bank account, did you know you can get transactions from your bank or credit cards and manually import them into QuickBooks? For more information about the upload process, check out this link: Manually upload transactions into QuickBooks Online.

Drop me a comment below if there's anything else I can help you with related to linking a bank account or resolving errors. We're always available to help you out. Take care. 

Hello,

I have been receiving this same issue for over 6 months.  I was told by a support engineer that this is being worked on.  This is my last ditch effort before I cancel.  I honestly do not want to change my entire accounting system, but this is a big deal and I can't even connect at all anymore.  I just keep getting a loop and the system keeps asking me for the pin from Huntington.  I enter it in and the system just keeps looping over and over again.  

I use the $85/month service and the fact that this is still an issue is very unsettling.  Is there any kind of ETA on when this will get fixed?  

I completely understand your challenges with this ongoing issue, @ketan123.

I'm here to help address this matter and provide you with the support you need.

At the moment, we don't have a specific timeframe for when this will be resolved. However, please be assured that we will keep you informed as soon as a solution is in place.

Meanwhile, you can manually import your transactions into QuickBooks Online. For detailed steps, please utilize this article: Manually upload transactions into QuickBooks Online.

Once your transactions are in QuickBooks, it's time to match and categorize them. The transactions go into your accounts after you review them.

Keep in touch if you have further queries about connecting your bank account in QBO. I'll be around to help always.

@ketan123 

You can use MT Online of one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Otherwise, time to explore other accounting apps. You can convert your data to QB Desktop file format and use the trial version for good to access your historical data. Then you can start from scratch in another program to lower your conversion costs.