Record deposit to bank sub-account

You've come to the right place for answers, @jk. I'll ensure you'll be able to see the subaccount you've created, so you can assign the transactions to the correct bank account.

Stored cache on the regular browser you're using may affect the display of the software. To isolate this issue, let’s use a private browser to access your QuickBooks account. This doesn't retain local files, so this helps verify if this is a webpage issue.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, hold down Command + Shift + N

Once done, let's create a bank deposit again and check to see if the subaccount appears from the Account dropdown. If this works, you’ll need to clear the browser's cache so you can start with a clean slate. You can also use other supported browsers as alternatives.

See these resources to learn more about setting up subaccounts and making bank deposits in the program:

• About bank or credit card subaccount setup
• Record bank deposits in QuickBooks Online

For future reference, read through this article: Reconcile an account in QuickBooks Online. It helps you learn about balancing your books in QuickBooks to make sure they match with your actual bank and credit card statements.

You can always come here in the Community if you're experiencing hurdles with your account. Just remember, I'll jump right back into this thread to assist you further. Be safe.

I went on a private page and tried to create a new deposit. It still only showed the parent accounts, and no sub-accounts as options in the dropdown. I also went ahead and cleared the browser cache, with the same results.

Thanks for following the troubleshooting steps provided by my colleague above, @jkmurf. 

I'd want to get this resolved as soon as possible so you can record the deposit to the sub-account. This way, your transaction will be more organized and easier to track.

I'd suggest making sure that the sub-account you created is listed in your chart of account list and added as a bank. Let me show you how: 

1. Go to the Accounting menu and select Chart of Accounts. 
2. Click the small gear icon and check the Type and Detail Type box if these rows are hidden.
3. Review the list and the Type row. 

If the setup is correct, then your account needs to be checked in a safe place. With this, I'd recommend contacting our Customer Care team. They can do screen sharing and review your account. They can also send a ticket to our engineers for further investigation. 

Here's how: 

1. Go to the Help menu and choose or type Contact Us. 
2. Type your concern in the box and select Let's talk. 
3. Choose either Start a chat or Get a callback. 
4. Follow the on-screen instructions. 

Please call them within business hours to ensure a swift response. 

Check out these articles below to know how parent and sub-accounts work in QuickBooks: 

• About bank or credit card subaccount setup
• Learn about the chart of accounts in QuickBooks

I'd be happy to listen and help if there are other problems with your account. Please leave that in the comment section below, and I'll get you back shortly. Be safe always.