Record Merchant Service Deposits source set to other. Can't change to invoice to match correctly.

Hi there, BtrTch. 

Thanks for dropping by the Community, I'm happy to help you record the deposits from Merchant Services and link them to your invoices. Once you've synced your Merchant payment account with QBDT, you should have an option to link it to an open invoice. 

If you're having trouble, lets go ahead and troubleshoot a few steps. To check if there's an empty or damaged information file, let's rebuild and verify your QuickBooks Desktop. 

Here's how:

1.  At the top menu bar, click File.
2. Select Utilities, and choose Rebuild Data.
3. Click OK if you receive a prompt to backup your company file. Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor to move, Rebuild is still ongoing. Wait for it to complete.
4. Click OK when you get the message Rebuild has completed and process the next troubleshooting steps.

To verify the data in QuickBooks, you can follow the steps in this article: Resolve data damage on your company file.

If your issue persists, I recommend contact our Merchant Service Support Team. They have additional tools to pull up your account and investigate this further. Here is a link to the Merchant Service Support team.

I'm also including some additional info on Merchant Service Deposits in QBDT:

• Record Merchant Service Deposits.
• Duplicate entries when downloading merchant service deposits into QuickBooks.
• Connect your Payment Account to QuickBooks Desktop.

If there's anything else I can help with in the meantime, feel free to post down below. 

Thanks for joining the Community and have a lovely weekend. 

Well so far this morning, I haven't had any luck. I tried to rebuild the data to no avail. I went to your article to 'Resolve damage' and tried verifying data as well as downloading the repair tool. I can't use the repair tool since it's made for Windows only. I read your other articles listed and that didn't help. So, I contacted support through chat. They decided they wanted to transfer me to someone that works with Mac's. They couldn't transfer me in chat so they gave me a number to call.

Guess what, that number told me to get on chat with someone. So far Intuit hasn't been any help.

Hi there, BtrTch.

I see you have past interactions with us to get this issue fixed. However, as of now, we are unable to recommend other solutions other than getting in touch with our Customer Support Team again. They have the tools to pull your account and confirm why the issue continues to occur after following the steps above.

Please check the articles below on what are new function features in QuickBooks Desktop for Mac 2020 and the improvements:

• What's new in QuickBooks Desktop for Mac 2020.
• Release notes for QuickBooks Desktop for Mac 2020.

Let me know if there's anything else I can do to help you succeed with QuickBooks. I'm always here to assist you.

Finally got a hold of tech support and we found a solution. Not really the ideal solution since QB merchant services automatic payments don't work with QBDT Mac. Hopefully, that feature will be added soon. It seems that if Intuit was charging for and providing a product & service that it would work the way it needs too. Anyway, I guess for the moment this subject can be closed.