Let's get your customer's credit card refunded, GCOD.
To process a refund for your customer, you need to get in touch with them and ask for their credit card details. Once you have the information, you can follow the steps below to complete the process.
- Click + New in the left panel.
- Select the Refund receipt.
- Select the customer you want to refund from the Customer ▼ dropdown.
- Fill out the fields using the info from the original sale.
- Choose which payment method and account you wish to refund the customer from. Note: You can't refund an ACH payment to the customer’s bank account. You'll need to choose another refund method (cash, check, or store credit).
- Select Save and close.
You can get more details about this process in this article: Void or refund customer payments in QuickBooks Online. Also, this article provides information about voiding a paid invoice as well as things to remember when refunding customer payments in QuickBooks Online.
You can visit the links below. It contains information on how to link a refund to your customer's overpayment as well as when to void or refund a transaction in QuickBooks:
Am I charged a fee on refund or void transactions?
Record a customer refund in QuickBooks Online
Feel free to drop me a reply below if you have any other concerns. I'll zip right back to help you out. Have a good one.
