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yatpui
Level 2

Remove duplicate transactions

quickbooks erroneously creates 5 or more duplicate transactions, how to fix this bug?
3 Comments 3
Angelyn_T
QuickBooks Team

Remove duplicate transactions

Hi there, @yatpui. I'm here to help you with removing the duplicate transactions recorded in QuickBooks Online (QBO).

 

There are no ongoing issues about users getting duplicate transactions in QBO. To isolate the issue, you can remove the double entries by deleting them manually.

 

Here's how:

 

  1. Open the transaction.
  2. Go to the More tab, then select Delete.
  3. Hit Yes to confirm the action.
  4. Repeat the steps for other transactions.

 

Once done, I recommend signing in to QuickBooks using a private browser. It's the best place to check browser-related issues while working with your account. From there, try to create a dummy transaction and see if a duplicate record is created. 

 

You can use either of these keyboard shortcuts to save you time:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, I recommend going back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

 

If you have downloaded banking transactions, please make sure to categorize them accordingly to avoid identical records.

 

Please let me know if you have any other follow-up questions about your transactions. I'm more than happy to help. Wishing you a good one!

Fiat Lux - ASIA
Level 15

Remove duplicate transactions

@yatpui 

Another option, utilize a deleter tool

https://transactionpro.grsm.io/qbo

 

User120
Level 1

Remove duplicate transactions

Just as an FYI, I also experienced this issue today in QuickBooks Desktop Pro 2019. I downloaded a handful of bank transactions and posted them as usual, and one of them posted five times. This hasn't ever happened before. Only one instance of the transaction appeared in the Bank Feeds Center. It's possible that this was an issue with the bank (Chase) as I was having issues on their website initiating the download.

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