Rule applying blank category on split

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, localtodd.  

Thank you for the screenshot you've provided here. It makes the situation more clear.  

Let’s perform some basic troubleshooting so that you have the option to view the category in the split transactions.

Let's go ahead and try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.   

See the Setup bank rules to categorize online banking transactions in QuickBooks Online for the steps and details. Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts. 

Kindly update this thread with the result, as I want to make sure everything is taken care of for you. Have a good one. Stay safe!

Thanks for the reply. Unfortunately, clearing the cache, cookies, and browser history didn't seem to help.

Thanks for following the suggested steps above, @localtodd.

Since you're still getting a similar result, I'd recommend reaching out to our customer support team. This way, they can verify the cause of the issue and provide you with a solution.

Here's how to connect with them:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
Please check out our support hours to ensure that we address your concerns on time.

Let me know how it goes by adding a comment down below. Keep safe.