Set up for Amazon function in Lab for SE no success. Stuck on CAPTCHA, will this be addressed? Anyone have success logging in, if so how?

Good Morning, @dstrproperties.

I'd be glad to offer my assistance with the Amazon function in Labs. To make sure that I give you the best solution, are you receiving any error messages? If you're given this message, "Error connecting to Amazon. Please check your credentials and try again," then I recommend one of two options:

• Clear your browsing data. This will allow QuickBooks to load as a fresh page to remove any error messages or glitches that may be occurring.
• Reset your password within Amazon.

Here's an article that may come in handy: Amazon integration with QuickBooks Self-Employed.

Touch base with me after trying these basic troubleshooting steps. I want to ensure that we get this issue resolved and get you back to running your business. I'll be back around shortly.

Why doesn’t QBSE disable Amazon in the labs until it works? This has been a known problem for months. 

Hi there, emcsunw1. 

Thank you for reaching out to the Community. To isolate this case, I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this feature not working in your end. 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.   

Here's how: 

1. Enter or say “Talk to a human.”
2. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert. 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. 

In the meantime, you can check and see the new features added and update in QuickBooks, stay tuned to our new blog: The QuickBooks Blog. 

Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!