Thanks for bringing this one to our attention. Let me address your deposit concern so you can get back to business, usersendmeleads2020.
We periodically review payments to ensure everything is alright. This is for the benefit of everyone involved in the payment process. When something unexpected occurs in your transaction, a hold may be placed on the funds. Here are some possible reasons for holds:
- When your payment processing exceeds the established maximum dollar amount expected on your account.
- When a transaction is processed after several authorization attempts and failures.
- When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
- When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
We can check if your batch deposit is on hold in Merchant Service Center The successful deposits have Funded in the Status column. If there's an issue with a deposit, you'll see Withheld or Batch Deposit Returned in the Status column. Just select the arrow in the Fee column to review details.
In most cases, you'll also get an email at the email address you use to sign in to the Merchant Service Center. Just check the junk or spam folder if you're not receiving it. Then, follow the detailed instructions in the email. If you need further assistance about this one, please contact our Payments Support Phone Team. They'll help you with determining the details of the transaction and why it is still on hold.
To get more details in handling deposits on hold, please check out these articles:
I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.
