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Birdwell Bookkeeping
Level 1

Stripe help

I have spent HOURS on something that should have spent minutes. We have a few stripe transactions each month. We receive many small donation amounts and when they come into QBO, they are consolidated sometimes. I am not able to figure out which are which so I created a sales receipt for the gross amount for the month, going to undeposited funds. Then my understanding is I use a bank transfer with fees added at the bottom to transfer the net amount to our checking. How do I clear out the transactions in my banking area? They don’t match to the SR I created because it is for the gross amount? Please help.

5 Comments 5

Stripe help

Greetings, @Birdwell Bookkeeping.


Thanks for sharing the complete details of your concern. I can share some details about matching Stripe transactions in QuickBooks Online (QBO).


You're already on the right track! Since you've posted the sales receipt to the Undeposited Funds (UF), you'll have to combine multiple transactions into a single record to reflect your real-life bank balance.


You can refer to this article for the detailed steps on how to do it: Record and make bank deposits in QuickBooks Online.


Once done, you can now proceed with categorizing and matching your online banking transactions with the payments you've already created in QuickBooks. For further guidance with the process, consider checking out this article: Categorize and match online bank transactions in QuickBooks Online.


I also recommend visiting our website for more tips and other resources you can use in the future: QBO self-help articles.


Please know that I'm only a post away if you have more questions about matching transactions or anything else QuickBooks. I'm more than willing to help. Stay safe and have a good one.

Level 1

Stripe help

I have a client that uses Stripe through Ecommerce Sync to Quickbooks online. Every time he receives a stripe payout it goes into undeposited funds even though it goes through the bank feed. why is this happening and how am I able to stop this? Thank you 

QuickBooks Team

Stripe help

I'm here to assist you in ensuring that customer payments are accurately deposited into the correct account, Smitka80.


The E-commerce platform automatically syncs your data with your bookkeeping records. It's possible that that during the integration setup, a bank account was not chosen in the "Deposit Payments into Account" field.


To modify the deposit account and payment account, you can access the App Settings. Here's a step-by-step guide on how to do it:


  1. Go to Commerce and proceed to Overview.
  2. Go to Channel Connection, then select Settings.
  3. Select the tab for the settings you want to change.
    • The General tab - change the deposit account or the payment account.
    • The Advanced tab - change the default accounts used for the payout line item categories.
  4. Click Save.


Here's an article about this for more details: Common Questions About Accounting for E-commerce in QuickBooks Online.


Let me provide you with additional guidance and references to assist when using the integration feature:



Feel free to visit the Community and post your inquiry anytime if you need further assistance from us. We are dedicated to ensuring that all your needs are promptly addressed and taken care of.

Level 1

Stripe help

Thank you very much for this information. I t was just what I was looking for! 

Candice C
QuickBooks Team

Stripe help

Good morning, @Smitka80 


Thanks for keeping us updated. 


I'm glad my colleague was able to provide you with steps to help you out. 


If you have any other concerns, don't hesitate to come back. Have a great day!  

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