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art4mad
Level 2

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

 
8 Comments
Jess12131
Level 1

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

Same here. I know the banking system pretty much completely crashed yesterday from the overload related to the stimulus checks being sent out and subsequent activity. But it's still not importing today. 

ReyJohn_D
Moderator

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

Hi there, @art4mad and @Jess12131.

 

I've got a couple of options to fix your concern. This way, you'll be able to connect your bank and download the transactions.

 

First, you can do manual downloads to see the latest available transactions when the automatic download won't work. Here's how: 

 

  1. Go to the Banking menu or Transactions menu.
  2. Choose Update.

Second, you can check your bank's website to see if it's a problem on the bank's end. I'll guide you how:

 

  1. Go to the Banking menu or Transactions menu then choose Add Account to see the listed URL.
  2. Search for your bank and select it.
  3. Copy the URL listed in the window then sign in using your bank username and password. Some banks have multiple sign-in URLs. Note: make sure you’re using the one listed in QuickBooks.

Also, if you can sign in to your bank’s website, here are the steps to do:

 

  1. Check your account page for any alerts, notifications or messages. Any sign-in issues on your bank’s website can potentially block QuickBooks from downloading new transactions.
  2. You also check for your bank’s website for any announcements like security requirements.
  3. If everything seems fine, go back to the Banking menu in QuickBooks then select the blue tile for the bank account.
  4. Hit Update once ready.

Moreover, information in your bank and QuickBooks such as username, account number, or password should match. Here's how to update your information in your QuickBooks Online account:

 

  1. Go to the Banking menu then Select the blue tile for the bank account, 
  2. Choose the pencil icon to edit.
  3. Select Edit sign-in info then manually enter your information to update it.

Here is the article for the detailed reference: Steps to do when you can't download bank transactions.

 

I encourage checking out this help article in case you'll have other QuickBooks concerns, such as setting up online banking and third-party apps integration, managing inventory and projects, running reports and reconciliation, etc. to keep your business up and running smoothly.

 

Fill me in if you have further questions by leaving a comment below. I've got your back. Take care and have a good one!

Jess12131
Level 1

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

I've done all of these besides the manual downloads, just because I blatantly refuse when it's set up to import lol I have over a dozen companies with multiple accounts each, so that's not an efficient option. 

JamesDuanT
Moderator

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

Hello Jess12131,

 

The troubleshooting steps provided by ReyJohn_D and the manual download are the ways to bring your transactions to QuickBooks Online. I'd recommend contacting our Technical Support Team. They can further review the issue and provide other alternatives.

  1. Click the Help menu in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them (phone or chat).
  4. Enter the necessary details to complete the request.

Please know that we're here if you have other concerns.

art4mad
Level 2

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

I too tried all those troubleshooting step before I posted this issue here. You are not understanding the problem. QB cannot connect to the banking and credit card accounts at all. That includes manually downloading the transactions. It's all three of my accounts, not just one bank or credit card. The chances of all three having identical connectivity issues is very remote. This is most likley a QB problem of some kind, or something on my end somehow. My internet connection is not having any issues. I can log in to all three of these accounts on their individual online banking websites.

art4mad
Level 2

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

I also tried all those troubleshooting steps before I posted this thread. You are not understanding the problem. None of my bank and credit card accounts will connect at all in Quickbooks, and that includes manually downloading transactions. They all have "!" icons and error messages that range from a "We can't find this account at your bank" 324 to a "Your Capital One - Credit Cards (Current Statements)... account stopped syncing to QuickBooks" 350 to a "We Couldn't Update Your Transactions" 105. The chances of all three of my accounts having connectivity issue all at the same time is very unlikely. This is probably a QB problem. Note I am having no internet connection issues and I can log in to all three of these accounts via their individual online website portals without issue. No log in information has changed. Attempts to edit and reenter the same login info gets me as far as authentication via SMS or via the app, but does not result in the errors going away.

DivinaMercy_N
QuickBooks Team

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

Welcome to the QuickBooks Community, @art4mad.

 

Thank you for providing detailed information about the error messages you encountered while connecting your bank with QuickBooks Online (QBO). I can share some information about the banking errors with the steps to fix it.

 

Error 324, indicates that QBO can't find the account on your financial institution's (FI) website possible reasons are:

  • Your FI reclassified the account or moved it to a new server.
  • Your account nickname changed.
  • Your FI issued a new account number or credit card.
  • Your bank or credit card account closed.

Here's how to fix error 324:

  1. Go to the Banking menu.
  2. Select your bank and click the Update button. By this, you will know if this is the current error on your account. 
  3. If you encounter the same thing, click Check Connections in the error banner. Follow the prompts to complete the process.

This link will serve as your reference guide: https://quickbooks.intuit.com/learn-support/en-us/set-up-bank-connection/fix-banking-error-324-stand....

 

Error 350, means that the connection expires or gets updated by your bank. No worries because you only need to do is to reconnect the account to QuickBooks.

I'll guide you how:

  1. Go to the Banking menu.
  2. Click the blue bank square for the account you need to reconnect.
  3. Hit the Sign in link.
  4. Enter your user ID and password to sign in to your bank's website.
  5. Choose the accounts you want QuickBooks to download transactions from. Then click Continue.
  6. After that, select Update to get the latest transactions from your bank.

I've attached this link for more details about error 350: https://quickbooks.intuit.com/learn-support/en-us/sync-bank-feeds/fix-error-350-in-quickbooks-online....

 

Error 105, tells you that QBO is unable to connect to your bank's website. This usually fixes within 24 hours.

Here's how to resolve it:

  1. Go to the  Banking menu.
  2. Click the Update button.
  3. Wait 2 or 3 hours and try again if you still can connect.

However, if you still see this error after 72 hours, I suggest contacting our support team

 

You may also read help articles whenever you encounter issues in QBO. Some articles are linked to the questions of other QuickBooks users that are answered by the Community. 

 

Let me know how it goes and if you have QuickBooks concerns, please don't hesitate to post here. I'll appreciate the opportunity to help. Have a good one!

art4mad
Level 2

The last two days none of my Bank and Credit Card accounts are connecting on Quickbooks to download transactions, either using the Mac app or online via a web browser

Just an update... my two credit card accounts eventually started connecting again on their own. I edited the login information on both even though the username and password had not changed, and that forced a new connection complete with authorization codes. I actually did this several times over the last few days. Doing it did not immediately solve the issue but eventually things started working again, and I have both CC accounts syncing. I did the same editing of the login info for my bank account, which also generated the authorization code step, but I still get the 324 error. However I have contacted the bank tech people and they say they are aware of a "problem with Quicken" and their servers, so it seems this is a problem on their end, not with QB. So, I guess I will just keep waiting. Thanks for your help. 

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